Dove Healthcare - St Croix Falls

    750 E Louisiana St, St. Croix Falls, WI, 54024
    4.1 · 34 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Welcoming facility but inconsistent care

    I liked the welcoming, caring staff, comfortable roomy facility, good food, activities and clean common areas - caregivers were friendly and knowledgeable. However, it's clearly understaffed now, newer/travel nurses seem less experienced, administration communication is often unresponsive, and I witnessed cleanliness lapses (dust, an empty urine bottle, a room used for wheelchair storage) plus thin, echoing walls. Overall pleasant but inconsistent; given the cost I left disappointed and hesitant to recommend.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.06 · 34 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      3.9
    • Meals

      4.5
    • Amenities

      3.0
    • Value

      2.0

    Location

    Map showing location of Dove Healthcare - St Croix Falls

    About Dove Healthcare - St Croix Falls

    Dove Healthcare - St Croix Falls sits in a facility set up to handle just about every kind of senior care you might expect, from independent living in one-bedroom apartments to assisted living, skilled nursing, and memory care, plus things like non-medical home care, Medicare-certified home health care, adult day services, inpatient and outpatient rehab, long-term skilled nursing, and hospice care when that becomes needed, so a person who needs help could find most services all in one place instead of having to move around a lot. The team includes certified nursing assistants and offers twenty-four-hour skilled nursing for residents who need a lot of help, and they do try to pay attention to team members' growth and support, so they work with physicians and therapy, plus nutrition, recreation, and social services departments, hoping to cover all the bases seniors usually need for daily life and well-being. The daily census floats around forty-four residents, and the building has fifty certified beds for people who need nursing care or post-hospital rehab after an illness or surgery before they go back home, and the average nurse hours per resident per day stands at about 4.04, though the staff turnover rate shows as high as one hundred percent, which is something to think about since steady staff can matter a lot when it comes to feeling comfortable or cared for in this kind of place. CMS has given ratings much below average for overall care, health inspections, and staffing, and average for quality measures, in part because the inspection reports over the years have listed deficiencies like not always preventing infections or providing the right pressure ulcer care, so, while they do offer a wide range of services and amenities with a focus on quality of life, it's a good idea to look carefully at those reports if those sorts of things are a concern for you or your family. The facility is operated as a for-profit corporation under Dove Healthcare ownership, and since February 2019, Isaak Markovits and Ilan Richland have handled the management oversight, with a merger under Dove Healthcare as of March 4, 2024, which brought all the current services together under one name, and you'll see both long-term options for people needing ongoing care and short-term supports for those recovering between the hospital and home. Amenities and services here aim to support comfort and well-being for seniors, and the facility does focus on specialized care for elderly folks who need support in their daily living.

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