Overall sentiment across the reviews is strongly positive, with multiple reviewers emphasizing the quality of personal care, the kindness and helpfulness of the staff, and the clean, home-like atmosphere. Many family members reported that their loved ones are happy, well cared for, and comfortable in the community. Caregivers are repeatedly described as patient, compassionate, and attentive, and an RN on staff was noted as being very versed in the field. Several reviewers explicitly said they would recommend Encompass Assisted Living Faxon House, and one reviewer praised the pricing as the best in the Twin Ports area.
Staff and care quality emerge as the most consistently praised elements. Reviewers highlight specific personal interactions—staff being accommodating, loving, and patient with residents—and note that outings and social opportunities are encouraged. There is a strong impression of individualized attention: families appreciated that there was no pressure during the decision-making process, and multiple accounts say staff have been helpful when addressing resident needs. At least one reviewer mentioned timely remedy efforts after short-staffing events, indicating a willingness by management or staff to respond when issues arise.
The facility itself is described as small and very home-like rather than institutional. Cleanliness is a recurring positive—reviews call the place spotlessly maintained and cheery. Amenities that contribute to the homelike feeling are emphasized: home-cooked meals, a chapel, a salon, and abundant puzzles, games, and craft supplies. Activities are varied and consistent, with morning exercise, Sunday church services, bingo, card games, arts and crafts, and organized outings regularly mentioned, suggesting a steady activity program that keeps residents engaged.
Dining receives favorable mentions: meals are described as home-cooked and satisfactory. However, reviewers also note a small dining area, which could affect communal dining capacity or the dining experience during busier times. The facility’s size is a double-edged theme: many appreciate the smaller, more personal setting, while others point out that some rooms are small. There is a slight inconsistency in room-size reports—some reviewers described large and nice apartments, while others said rooms felt small—so prospective families should verify room options and layouts during a tour.
Management and communication show mixed signals. While day-to-day caregivers are lauded, several reviews point to shortcomings in administrative responsiveness: the director was absent during at least one tour, tour staff sometimes lacked detailed knowledge, and a few reviewers reported receiving no callback or experiencing delayed follow-up about observations. Occasional short-staffing was noted, though reviewers also reported that staff made efforts to remedy these situations. These points suggest that while hands-on care is strong, administrative communication and consistency during intake/tour interactions could be improved.
In summary, Encompass Assisted Living Faxon House is portrayed as a clean, welcoming, and caring small community with compassionate staff, engaging activities, and affordable pricing for the area. It appears particularly well suited for families seeking a home-like environment with attentive caregivers and regular social programming rather than luxury amenities. Prospective residents should tour the facility (and confirm room sizes and layout options), ask about staffing patterns and communication protocols, and clarify how administrative follow-up is handled to ensure expectations about responsiveness are met.
