The reviews for Dove Healthcare - Superior show a strongly polarized set of experiences, with a substantial group of reviewers praising the staff, therapy services, cleanliness, and value, while another cohort reports serious problems including neglect, hygiene concerns, and safety issues. Positive comments repeatedly highlight friendly, caring, and helpful staff, strong therapy programs (physical therapy and fall-prevention support), clean rooms and facilities, good food, and an active social calendar with engaging activities and parties. Several reviewers specifically recommend the facility for short-term rehab or nursing care, note management involvement and resident-focused attention, and cite reasonable pricing and a convenient Billings Park location.
Conversely, a number of reviews raise significant concerns about quality of care and safety. These negative accounts include allegations of unsanitary conditions, poor personal care (for example, a reported failure to maintain hygiene that allegedly contributed to hospitalization for pneumonia), and mentions of a troubled operational history with statements about threats of investigation or possible shutdown. Some reviewers describe staff as rude, unhelpful, or unable to answer basic questions — including refusal to provide information about bed availability — which points to problems in communication and admissions transparency. Safety and social environment issues also appear: complaints include limited activities or social opportunities for some residents and reports of violent residents creating an unsafe atmosphere.
There are operational themes that show up repeatedly across the reviews. Staffing shortages and limited bed availability/choice are commonly mentioned, which may affect both the level of individualized care and the availability of services for prospective residents. Several positive reviews still note staffing shortages despite praising the staff they encountered, suggesting staff may be generally dedicated but stretched thin. The sharp contrast between excellent therapy/short-stay rehab endorsements and the more troubling long-term care complaints suggests variability by unit or by the type and duration of stay: short-term rehab and therapy services are frequently highlighted as exemplary, while some long-term care experiences appear to be where the more serious negative incidents were reported.
The overall sentiment is therefore mixed and polarized rather than uniformly positive or negative. Many reviewers had very good experiences — especially with therapy, cleanliness, and particular staff members — and would recommend the facility for rehabilitation or short stays. At the same time, several reviews contain serious allegations of neglect and safety issues that prospective residents or families should not overlook. These conflicting patterns suggest that care quality may vary by shift, unit, or specific staff, and that systemic issues (staffing shortages, admissions transparency, activity offerings, and handling of challenging residents) may need attention.
For someone evaluating Dove Healthcare - Superior, the key takeaways from these reviews are: (1) the facility can deliver strong rehab and therapy outcomes and offers friendly, engaged staff and clean, reasonably priced accommodations; (2) there are nontrivial reports of poor hygiene, neglect, and safety concerns that warrant due diligence; and (3) operational constraints such as staffing shortages and limited bed availability can affect choice and experience. Given this mix, it would be prudent for prospective residents and their families to tour the facility, ask specific questions about staffing levels, infection-control and hygiene procedures, how behavioral or violent incidents are handled, activity schedules, and admissions transparency, and to check recent inspection or regulatory records to reconcile the highly positive and highly negative accounts reflected in these reviews.
