Twin Ports Health Services

    1612 N 37th St, Superior, WI, 54880
    3.3 · 10 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Inconsistent staff led to death

    I received excellent care from the regular nurses, but overall staff quality is wildly inconsistent-when regulars were off I encountered impatient, unskilled and negligent aides, delayed emergency/ambulance response, no accountability, and even a resident death. In my experience RN Steph provided unsafe care with no consequences; avoid this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.30 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.7
    • Staff

      1.7
    • Meals

      3.3
    • Amenities

      3.3
    • Value

      3.3

    Location

    Map showing location of Twin Ports Health Services

    About Twin Ports Health Services

    Twin Ports Health Services sits at 1612 N. 37th St. in Superior, WI, and has been part of the community since 1973, serving seniors and veterans with skilled nursing, assisted living, memory care, and rehabilitation. The facility's linked with the former Golden Living Center Superior and stays involved with the Superior Chamber of Commerce and Alzheimer's Association. Inside, staff focus on different needs, with wound care certified staff, a specialty program for heart failure, and a secure Memory Care Unit for people with dementia or Alzheimer's, using safety features and planned activities that go along with memory care programming. Staff offer 24/7 care, guided by people like Brenda Kessler, who leads orientation and grievance processes, Dorothy Boyd, who's both a steward and grievance leader, and Kayla Schwankl as internal organizer. There's a dedicated team for veterans and a full-time focus on health and recovery, including individual care plans and adaptive therapy. The staff includes nurses, personal care assistants, and therapy professionals for wound care, podiatry, occupational therapy, speech therapy, and physical therapy, which you can get seven days a week, alongside pharmacy services, lab testing, x-rays, and more.

    Twin Ports Health Services helps families look at financing choices too, such as whether Medicare or Medicaid applies, and their policies walk you through move-in, waiting lists, and discharge planning, so you're not left wondering what comes next. Residents can count on personal help like dressing, grooming, bathing, toileting, and walking or wheelchair assistance, on top of laundry and cleaning. Dining is offered with different meal services, and there's a range of social and educational activities, art and crafts, health and wellness programs, plus a game or activities room, salon/barbershop, internet, cable TV, and options for private rooms, all set around safety features like sprinkler systems, handicap access, and enclosed patios.

    Therapy is an important part of what goes on here, with pet therapy, physical therapy, occupational therapy, and speech therapy delivered to help folks recover, stay strong, or handle tough illnesses, including brain injuries. There's help for those needing IV meds, PICC management, daily monitoring, and consultations for psychiatry and social work, plus special services like a beauty salon, accessible kitchens or kitchenettes, washers and dryers, and maintenance support. Twin Ports also carries a five-star CMS rating, and they run a Caregiver Tips section online, a Caregiver Community Forum, American Caregiver Relief Network support, and offer CNA training for those looking to get into elder care work. Staff is focused on wellness, comfort, and quality of life, using evidence-based rehab and health programs, and keep up with both short-term recovery goals for those who want to regain strength and longer-term care for people dealing with illnesses that change their ability to live on their own. The place supports people who want to keep as much independence as possible while addressing physical, medical, or memory care needs, and helps veterans and their families, too. Twin Ports Health Services continues to provide a welcoming space, a range of medical and non-medical services, and stays up to date with standards for safety, care, and professional guidance in the Superior, WI area.

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