Overall sentiment in the reviews is mixed, with a clear split between praise for the facility’s physical environment, activities, and many frontline staff, and serious concerns about staffing levels, management practices, and inconsistent care quality. A substantial number of reviewers emphasize that Noel Manor is a new, attractive, and well-appointed facility: large, clean apartments, senior-friendly showers, a pleasant dining area with a green view, a theater, library, pub, and even resident-donated amenities such as a grand piano. Many residents and visitors describe the atmosphere as welcoming, with friendly and compassionate caregivers, helpful staff, and a strong activities program that includes exercise/balance classes, theater, poker, happy hour, and varied social opportunities. Multiple reviewers specifically praise the culinary team and report varied, tasty meals and responsiveness to feedback. Utilities and meals being included in rent is noted as a positive by several families.
However, recurring and significant negatives are reported often enough to be concerning. Understaffing and high staff turnover are recurring themes; reviewers report many shifts where staff appear unfamiliar with protocols, inadequate medical coverage (including incidents where no RN was available), and poor handling of emergencies. Specific care issues include infrequent bathing, garbage or soiled clothing left in rooms, a pressure wound requiring doctor intervention, and promises of care not being fulfilled. These failings sometimes appear to stem from a combination of understaffing, insufficient training, and management decisions to cut costs on housekeeping and cleaning.
Management and administrative problems appear as a major pattern. Several reviewers allege unprofessional behavior by management, including ghosting families, failing to respond to complaints, unreasonable fees (a disputed 30-day notice fee), withheld security deposits or refunds, and billing disputes. More serious allegations include illegal evictions, breaches of contract for promised care, lack of written notice prior to eviction, and reports that families had to hire attorneys. Some reviewers describe higher-level management (VP or upper management) as indifferent or focused on finances rather than resident experience, and there are reports that staff who provided good care were later terminated. At the same time, other reviewers praise the executive director and describe compassionate, professional leadership, which suggests inconsistency in leadership experience and execution between units, teams, or periods of time.
Dining and activities are generally strong selling points but with mixed execution. Many residents enjoy the menu variety, quality, and responsiveness of the culinary staff; others report meals that are cold, overcooked, hard to chew, or not suitable for specific dietary needs. Activities and exercise classes receive consistent praise—particularly knowledgeable instructors and a robust schedule—contributing to residents’ sense of independence and engagement. Still, some reviewers note that advertised activities or transportation policies were not fully as promised (for example undisclosed transportation mileage limits), indicating occasional gaps between marketing/representations and actual service availability.
Facilities and maintenance receive mostly positive comments about design and cleanliness, but there are notable service failures in responsiveness. Several reviewers note prompt and professional maintenance, while specific complaints include broken air conditioning units, removed thermostats, apartments reaching high temperatures (over 80°F), and slow or rude responses from certain maintenance staff. These isolated but serious maintenance issues can significantly affect resident comfort and safety.
A critical pattern is inconsistency: individual experiences vary widely. Some families say Noel Manor provides compassionate, stable, and professional care and would recommend it; others report decline over time, neglect, or that the community is more focused on revenue than on providing the promised level of care. Pandemic-era policies are another flashpoint—some reviewers felt lockdowns and restrictions were excessive and not clearly disclosed at move-in, contributing to family distress and claims of lost freedoms.
Recommendations for prospective residents and families based on these reviews: verify staffing ratios and ask for documentation of clinical coverage (RN availability and response protocols), request written policies on transportation, visitation, pandemic/lockdown limitations, and eviction/termination procedures, inspect recent maintenance logs (especially HVAC history), sample meals and inquire about dietary accommodations, ask for references from current residents and families, and clarify billing, deposit refund, and notice fee policies in the contract. Given the contrasting accounts, an in-person tour that includes talking to multiple staff members, observing an activity or a meal, and meeting both leadership and direct care staff will give the clearest sense of whether Noel Manor’s strengths (new facility, active programs, many caring staff) outweigh the risks flagged by multiple reviewers (understaffing, management/administrative problems, and inconsistent medical/care reliability).
