Overall sentiment in the reviews for Creamery Creek Senior Living Viroqua - Stoddard is strongly positive. Multiple comments emphasize that the facility is brand new and beautiful, consistently clean, and that residents appear happy and well cared for. Reviewers repeatedly note the presence of full-care services, with practical day-to-day supports such as apartment cleaning, laundry services, and provided meals. The combination of solid care services and an attractive physical environment creates a favorable first impression across the summaries.
Care quality and day-to-day operations receive high marks. Reviewers explicitly mention full care availability and indicate satisfaction with routine services (cleaning, laundry, meals). Staff are a major strength cited throughout: descriptors like "wonderful," "above and beyond," and "positive attitude" recur, suggesting that personal caregiving and resident interactions are strong points. Several reviewers went so far as to recommend the community to others, which reinforces an overall perception of reliable, compassionate care.
Facilities and amenities are also praised. The center is described as brand new and beautiful, and reviewers note it is "always clean." Amenities that enhance residents' quality of life include organized entertainment and activities, intergenerational visits from schoolchildren, bus transportation, and an on-site beauty shop. These offerings point to an active, socially engaging environment that supports varied resident needs and preferences. Dining specifically is described positively, with a "good food variety," indicating that meal service is both available and generally well received.
There are a few notable concerns and patterns to watch. One explicit negative comment stands out: a report of rude staff behavior characterized by poor phone etiquette and staff being short with a caller. While this appears isolated against the backdrop of many positive staff reports, it suggests inconsistency in communication standards—particularly in phone/front-desk interactions. Management should note that even a single negative interaction can impact perceptions, so attention to staff training and phone protocols would be prudent.
COVID-19 restrictions are mentioned in the summaries. The presence of restrictions implies the facility is attentive to safety and infection control, which many families will see as a positive. However, the mention itself may also indicate limitations on visitation or routines that some reviewers considered noteworthy. The reviews do not elaborate on the nature or severity of those restrictions, so it is a neutral-to-cautious point: it signals safety measures are in place but may have influenced the resident or family experience in ways not detailed in the summaries.
In summary, the dominant themes are very favorable: a new, clean facility with comprehensive care services, supportive staff who often go above and beyond, a good variety of meals, and robust activities and amenities that promote resident engagement. The principal weakness evident in the summaries is an isolated but clear complaint about rudeness and poor phone etiquette, which introduces a caution about inconsistent communication practices. Overall the reviews portray Creamery Creek Senior Living Viroqua - Stoddard as a highly recommended, well-run community with strong care and service offerings, with a manageable and addressable area for operational improvement around front-line communication.
