Cedar Community - Cedar Ridge Campus

    113 Cedar Ridge Dr, West Bend, WI, 53095
    4.4 · 95 reviews
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    4.0

    Lovely amenities, expensive, care issues

    I live at this beautiful, well-maintained retirement community on a ridge with lovely grounds, direct access to hiking/biking trails, and lots of nature. The campus is loaded with amenities - pool, gym, library, workshops, restaurants and constant activities - and many apartments (including brand-new rentals) are nicely designed and clean with helpful, friendly staff. Downsides: it's expensive (roughly 20% higher), some units are smaller/older with long corridors and limited patio access (dog accessibility is awkward), and families should be aware reports of understaffing, poor assisted-care in later stages, hygiene/food inconsistencies and long waits. Overall I enjoy the atmosphere, amenities and community but would warn about cost and care quality for higher-need residents.

    Pricing

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    Amenities

    4.39 · 95 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      4.0
    • Meals

      4.1
    • Amenities

      4.4
    • Value

      2.9

    Pros

    • Wide variety of activities and clubs
    • Specific card game groups (Bridge, Canasta, Cribbage, Sheepshead)
    • Book clubs and discussion/support groups
    • Weekly Coffee Hour with guest speakers
    • Monthly entertainment events and theme nights
    • Robust fitness amenities (gym, fitness center, exercise room)
    • Indoor swimming pool and hot tub
    • Extensive natural grounds, trails, and lake access
    • Direct access to Ice Age Trail and adjacent to Ridge Run park
    • Multiple dining options including Market Café and Top of the Ridge Restaurant
    • On-site restaurant open to the public
    • Housekeeping service for apartments
    • Comfortable and spacious apartment options
    • Full kitchens available in some units
    • Attractive finishes in many units (granite, high-end appliances)
    • Model railroad shop, wood shop, and craft shop
    • Library, music/handbell choir room, and craft rooms
    • Underground parking and on-site C-store
    • Community garden and peaceful walking areas
    • Long-tenured staff and residents contributing to family atmosphere
    • Warm, friendly, and helpful staff reported by many reviewers
    • Self-contained, well-equipped campus with many amenities
    • Range of housing styles (apartments, condos, houses) and rental option
    • LIFE-filled atmosphere with wide resident age range
    • Renovated and brand-new units with modern design
    • Social opportunities, events, and a strong sense of community pride
    • Reasonable prices reported by some for meals and services
    • 30+ years of operation and Wisconsin-based long-standing presence
    • Accessible independent living and convenience features

    Cons

    • High cost and premium rents (often described as pricey or very expensive)
    • Perceived 20% higher price compared to alternatives
    • Inconsistent quality of care in assisted and later stages
    • Reports of poor assisted care, hygiene issues, and smells during visits
    • Long wait times for services or placement
    • Limited staffing resulting in needs like weekly baths only
    • Complaints about food quality from some reviewers
    • Donations or fees reportedly not refunded in some cases
    • Some units/buildings older and in need of further renovation
    • Smaller rooms or units lacking desired features (no sliding patio door)
    • Dog accessibility issues for pet owners
    • Occasional reports of unfriendly staff or residents feeling unwelcome
    • Allegations of uncaring management and poor treatment of employees
    • Campus size/long corridors require mobility aids like scooters
    • Mixed reviews on findability/navigation (hard to find at first)

    Summary review

    Overall impression Cedar Community - Cedar Ridge Campus receives predominantly positive feedback for its breadth of amenities, active social life, and attractive natural setting. Reviewers repeatedly praise the campus as well-equipped and self-contained, with many communal spaces and hobby-oriented facilities such as a model railroad shop, wood shop, craft rooms, library, music/handbell choir, fitness center, indoor pool and hot tub, and an on-site convenience store. The grounds and location are strong selling points: reviewers note gorgeous trails, lake access, direct access to the Ice Age Trail, adjacency to Ridge Run park, and peaceful outdoor spaces for walking. Many residents and visitors describe a warm, family-like atmosphere supported by long-tenured staff and residents, contributing to a sense of community pride and continuity.

    Activities and social life The activity program is a frequent highlight. Multiple clubs and classes are consistently mentioned: card games (Bridge, Canasta, Cribbage, Sheepshead), book clubs, support and discussion groups, weekly Coffee Hour with guest speakers, monthly entertainment events, theme nights, holiday gatherings, and many volunteer and social opportunities. This range supports diverse interests and a wide age range of residents (reported from about 55 to over 100), producing what reviewers call a "LIFE-filled" environment. The quantity and variety of activities, along with frequent dining and social events, make Cedar Ridge appealing for those seeking an active retirement community.

    Dining and food service Dining receives mixed but often positive remarks. Several reviewers laud the Top of the Ridge restaurant and Market Café, noting excellent meals, an open-to-the-public restaurant, and popular offerings such as Friday fish fry. Some praise meal prices and the quality post-remodeling while others report unpleasant experiences, calling food "awful" or unappealing and citing inconsistent kitchen performance. Overall, dining is a strength for many but not uniformly praised—potential residents should sample meals and speak directly with staff about menu variety and accommodations.

    Housing, facilities, and maintenance The built environment spans older and newly renovated spaces. Positive notes include comfortable and attractive apartments or homes with high-end finishes (granite, modern appliances), full kitchens in many units, underground parking, laundry rooms, and some brand-new two-bedroom designs with open concepts and basements. Housekeeping services are available for apartments. However, some buildings are older and in need of continued updates; reviewers pointed out smaller rooms without certain features (for example, no sliding patio door) and referenced ongoing renovations. Accessibility considerations include long corridors and campus size that may require an electric scooter for some residents, and some limitations reported for pet owners regarding dog accessibility.

    Care quality and management concerns A significant pattern in the reviews is a divergence between independent living experiences and reported issues in assisted or later-stage care. Many reviewers say Stage 1 (independent living) looks "fabulous," but several raise serious concerns about the quality of assisted living and nursing care: hygiene problems, reports of limited staffing leading to once-weekly baths, smells during visits, and general dissatisfaction with care in later stages. There are also allegations of uncaring management, inconsistent employee treatment, and poor handling of donations or fees in some instances. While many staff members are described as warm and attentive, these management and staffing concerns suggest variability in resident experience depending on the care level and unit.

    Cost and value considerations Cost is a recurring theme. Multiple reviewers describe Cedar Ridge as pricey, with at least one comment noting a roughly 20% premium. Some feel the higher price is justified by the amenities and setting; others find the cost disproportionate given reported issues in care or food quality. Prospective residents should evaluate the cost against desired services and verify what is included in rent or fees, and ask about wait times and staffing ratios for higher levels of care.

    Notable patterns and recommendations In summary, Cedar Community - Cedar Ridge Campus is characterized by strong amenities, a vibrant activities program, appealing grounds, and many aspects of well-run independent living. It is especially well-suited to active retirees who value social programming, on-site hobbies, and easy access to nature. However, there are consistent cautionary notes about the quality of assisted and nursing care, occasional food and management problems, higher costs, and mixed facility conditions across older and newer buildings. Interested parties should tour multiple housing types, meet care staff, sample meals, ask about staffing levels and turnover, and confirm financial policies (including refunds for donations or fees) before committing. This will help weigh the clear community strengths against the reported weaknesses in later-stage care and management practices.

    Location

    Map showing location of Cedar Community - Cedar Ridge Campus

    About Cedar Community - Cedar Ridge Campus

    Cedar Community - Cedar Ridge Campus sits at 113 Cedar Ridge Dr. in West Bend, Wisconsin, and it's one of three Cedar Community campuses, all close to each other and surrounded by prairies, forests, and lakes in the Kettle Moraine region. The community's been offering care for over 70 years and operates as a nonprofit that's faith-based, with strong ties to the United Church of Christ, focusing on residents aged 55 and older who want a peaceful and supportive place to live. There are more than 284 apartments at Cedar Ridge, and folks can choose from ranch homes, apartments, and loft-style residences, including the new Lofts at Cedar Lake with 15 modern units, so people find options that fit what they need, whether they want a studio, a one-bedroom, or something bigger.

    The campus gives seniors a way to live independently with help available as needs change, offering independent living, assisted living, memory care, skilled nursing, short-term rehab, home health, and hospice care, and it has a memory care wing that opened back in 1976-one of the first in the country. If someone lives at Cedar Ridge, they get access to practical amenities and comforts, like in-unit washers and dryers, heat and air conditioning, all kitchen appliances, monthly housekeeping, basic cable, internet, and underground parking for those who want it. The homes come with garages, patios or decks, and finished basements, and the apartments have utilities included so everything stays simple.

    Outdoors, Cedar Ridge Campus covers miles of groomed trails, lake frontage, prairies, gardens, a greenhouse, and places for wildlife, with plenty of quiet and scenery to enjoy, plus transportation services for getting around West Bend. The campus works hard on environmental stewardship, which means caring for the land and any animals around. Indoors, there's a cafe, a full-service restaurant named Top of the Ridge, a fitness center, an indoor pool and whirlpool, a salon and spa, massage therapy, and creative artisan spaces like a woodworking shop, stained glass area, and pottery studio, so people can pick how they want to spend their days. Other features include a resale shop called Cedar Treasures, the Memorial Garden, central heat and air, volunteer and social activities, pharmacy delivery, exercise programs, and spiritual services.

    There's a leadership team managing everything, including the President and CEO Nicole Pretre, Chief Administrative Officer Sarah Malchow, and others like Erika Wolnik, who directs independent living, and Executive Assistant Mary Cummings. The staff provide services to over 900 residents across all campuses, with the goal of helping older adults live as independently and comfortably as possible, while programs and amenities encourage social connections and support well-being of mind, body, and spirit. Cedar Community at Cedar Ridge offers options for residents who might someday need more care and lets them stay in the same familiar environment as their needs change, with award-winning memory care and skilled nursing units on campus. There's always a focus on meaningful relationships, activities, and healthy living in a warm and respectful environment, set against a backdrop of natural beauty in Wisconsin.

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