Overall sentiment across the reviews is mixed but consistent in several key themes. The facility itself is repeatedly described as beautiful, new, clean, and well-maintained. Many reviewers praise the physical environment—large private rooms, private bathrooms, attractive dining room, and visible upkeep. On-site amenities such as a gym and a shopping area with a bakery and post office are noted positively. Housekeeping and appearance are frequently singled out as strengths, and multiple reviewers specifically mention a welcoming visitor policy and staff who are happy to receive visitors day or night.
Clinical care and rehabilitation services receive strong positive mentions from a substantial number of reviews. Physical and occupational therapy teams are repeatedly described as excellent, with several accounts of twice-daily therapy sessions and measurable recovery progress. Nursing staff and CNAs are often praised as attentive, caring, and professional; many family members report gratitude for the kindness and effectiveness of these caregivers. Several reviewers credit the staff with good pain management and prompt responses to questions, and some note that management helped with practical matters like insurance coordination and clear explanations of care plans.
However, a notable proportion of reviews raise serious concerns about management consistency and some aspects of clinical care. Multiple reviewers describe poor or unresponsive management, with one reviewer naming a director (Sally) and alleging a troubling attitude and specific incidents such as misrepresenting a patient’s pain level to a surgeon and ignoring other medical issues. There are also multiple reports of undertrained or inconsistent staff leading to substandard care in some cases, including reports of pressure ulcers and ignored complaints. These accounts stand in stark contrast to the many reports of superb care, indicating significant variability in patient experience.
Communication problems and operational issues are another recurring theme. Several reviewers describe families being left uninformed about care issues, staff not notifying families of important developments, and one explicit report of phone service being disconnected such that loved ones could not call. Billing and medical decision concerns appear in a few reviews as well—some families report unnecessary procedures, high bills, and a perception of aggressive or inappropriate charges. Safety concerns beyond clinical care were also mentioned, including a reviewer noting a potential fireplace safety hazard.
Dining and activities elicit mixed feedback. The facility’s dining room and menu structure (including multiple entree choices) are praised by many, and some reviewers say food looked and tasted very good. Others characterize the meals as mediocre or not tasty. Activities are highlighted positively in several reviews (car show weekend, live music, happy hour, bingo, walking groups), but other reviews say there are few activities and that residents are left sitting in their rooms all day. This inconsistency suggests that programming and resident engagement may vary by unit, day, or staffing levels.
In summary, Pride TLC Therapy & Living Campus presents as a high-quality, attractive facility with clear strengths in rehabilitation, therapy, cleanliness, and many aspects of direct caregiving. Yet the aggregate reviews point to meaningful variability: some residents and families report exemplary, compassionate care and strong management support, while others report poor management, clinical oversights, communication breakdowns, safety issues, and billing concerns. These mixed patterns make the facility’s overall reliability uneven; prospective residents and families would be wise to visit in person, ask specific questions about staff training, turnover, therapy schedules, family communication protocols, complaint resolution processes, and billing practices, and to request recent clinical outcome and inspection information to ensure the experience they observed in positive reviews aligns with their expectations and needs.
