Overall sentiment in the reviews for Our House Senior Living - Wisconsin Dells Memory Care is predominantly positive, with consistent praise for staff, dining, activities, and dementia-focused care. A large portion of reviewers emphasize compassionate, attentive employees who are knowledgeable about dementia care and who provide hands-on assistance (medication, showers, three meals daily). Multiple reviewers described staff as kind, respectful, enthusiastic, and passionate, and many indicated that nurses and care aides were particularly helpful. Admissions experiences were also frequently noted as thorough and reassuring, with tours that left families impressed.
Facilities and environment receive strong positive mentions: many reviewers pointed to a clean, well-kept community with spacious rooms, a cozy dining room, and on-site amenities such as a barber shop. The setting — described as peaceful and conveniently near Wisconsin Dells attractions — and family-friendly events (dog shows, Hawaiian days, themed activities) contribute to an overall welcoming atmosphere. Several reviews specifically cited a hospice partnership, reinforcing continuity of care for residents with advanced needs.
Dining and activity programming are highlighted as strengths. Reviewers commonly described the food as good and accommodating to dietary needs. The community appears to offer a broad activity calendar — from bingo and balloon activities to puzzles, movie nights, games, and special events — which many families credit with improving residents' moods and socialization. Multiple accounts mention residents making new friends and being engaged by staff-led programming.
Despite the overwhelmingly positive feedback, there are a number of notable concerns reported by several reviewers that indicate inconsistency in experience. A small but serious set of reports includes privacy and safety issues (one mention of a resident sleeping in another resident's room). Other negative reports detail cleanliness problems in certain rooms or at times — dirty clothes, unpleasant odors, missing family photos, and cluttered or unclean rooms. Some families felt there were times with limited activities or insufficient resident interaction. These criticisms suggest variability in day-to-day operations or lapses in household-level management rather than uniform systemic failure.
Taken together, the reviews portray a facility that generally provides high-quality, compassionate memory care with strong programming, attentive staff, and comfortable amenities. However, there are intermittent and potentially serious lapses reported by some families (privacy/safety incident, hygiene/cleanliness issues, and misplaced personal items). Prospective families should weigh the strong, repeated endorsements of staff quality, dementia training, engagement, and dining against the isolated but important reports of care inconsistencies. For those considering this community, recommended next steps would be: (1) schedule an in-person tour (many reviewers found tours thorough and reassuring), (2) ask management about incident reporting and resolution processes, staff-to-resident ratios and training, and laundry/personal-item protocols, and (3) request to speak with current resident families about recent consistency in cleanliness, activities, and overall care.
In summary, Our House Senior Living - Wisconsin Dells Memory Care receives widespread praise for its compassionate staff, dementia-focused programming, pleasant environment, and engaging activities that benefit resident mood and socialization. While most experiences are positive, a minority of reviews point to serious and practical concerns that should be explored directly with management during a visit to ensure expectations for privacy, cleanliness, and consistent daily engagement are met.
