Aspen Creek of Troy

    1924 SR Bradley R Smith Drive, Troy, IL, 62294
    3.3 · 14 reviews
    • Memory care
    AnonymousLoved one of resident
    4.0

    Good daily care, problematic billing

    I'm torn: the small, clean, home-like community has caring, engaged staff, one-on-one attention, varied activities and good homemade meals - my mother-in-law is happy and well cared for. However, we faced billing overcharges and an unresponsive finance/management team that refused refunds, and I've witnessed occasional inattentive or rude staff and care lapses. Overall the day-to-day care is strong, but be cautious about administration and watch billing closely.

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    Amenities

    3.29 · 14 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.5
    • Meals

      3.8
    • Amenities

      5.0
    • Value

      1.5

    Location

    Map showing location of Aspen Creek of Troy

    About Aspen Creek of Troy

    Aspen Creek of Troy gives seniors a place to live with help for memory loss, Alzheimer's, or dementia, and the community was built with their needs in mind, where the building is secure, and staff use technology such as wander alert bracelets. There are registered nurses, licensed practical nurses, and certified nursing assistants on staff around the clock, so someone is always available to help, whether it's getting dressed, bathing, moving from bed to chair, or even using mechanical lifts. They offer both assisted living and memory care, as well as board and care, and can provide temporary respite care if a family caregiver needs a break. If a resident needs help, the support is personal, from managing medications-including insulin injections and blood sugar checks-to daily activities like eating, moving about the building, or simply enjoying a home-style meal made from scratch with menus shaped by a registered dietitian and allergy- and diabetes-friendly choices. Rooms come in studio, private, and double suites, some with private bathrooms equipped with handicap-accessible showers, and couples can stay together if they want a double suite, with all rooms furnished and wheelchair accessible.

    Residents can bring their pets, including dogs and cats, and staff will help care for them, which can make things feel even more like home. There's a warm and comfortable feeling in the way the place is furnished and decorated, and there's an effort to keep things non-institutional, so it feels more like a family home. Residents get housekeeping, laundry, dry cleaning, and dining services, with food served in a dining room or from the all-day dining program, and if special dietary needs pop up, there are plenty of menu options, including for allergies or diabetes. Staff help with moving around the property, including standby, one-person or two-person transfers, and even provide behavioral care for residents who may wander, have aggressive symptoms, or exhibit difficult behaviors.

    Outdoor and indoor common areas let residents spend time together or take part in group activities, there are walking paths, a garden, devotional services both onsite and offsite, and a variety of planned community events, so residents have plenty of chances to socialize and keep active. There's transportation provided, parking for residents who still drive, help with moving in, and support with appointments if residents need coordination with doctors or other healthcare providers, and there are hospice and dementia waivers for those who need more advanced care. Aspen Creek of Troy offers a secure, supportive place for people with memory loss, including help in staying safe, keeping healthy, and having a place that feels like their own.

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