Overall sentiment across the reviews is mixed but leans positive regarding the personal, home-like nature of Personal Senior Care Homes - Senour. A recurring theme is the boutique, small-group model (reports note a maximum of around five residents) that enables low resident-to-staff ratios and highly personalized attention. Many reviewers emphasize warm, loving, and patient caregivers who treat residents like family, provide individualized meals and room setups, assist with bathing, medication administration, laundry, and bedding, and coordinate hospice when needed. Several accounts highlight meaningful improvements in residents’ well-being and peace of mind for families, with specific praise for the home-like atmosphere, social shared spaces, outdoor bird-watching, and staff who know the residents’ preferences and histories.
Staff quality is a major strength in many reviews. Families frequently describe aides as attentive, compassionate, and diligent; some note lower staff turnover compared with larger facilities and an exceptional nurse presence. The presence of an RN on-site or on-call is cited as reassuring in some cases, and hospice coordination and the ability to 'age in place' are seen as important advantages. The small size is repeatedly framed positively because it allows staff to learn residents’ routines and provide more individualized attention than typical nursing homes.
However, significant and repeated concerns center on inconsistency and management/staffing issues. Multiple reviewers report that the day-to-day experience is highly staffing-dependent: when staffing levels are sufficient, care is excellent; when staff are stretched, service quality and safety suffer. Specific problems cited include understaffing for higher-acuity residents, aides being overburdened with multiple tasks, and some aides allegedly not STNA-certified. Several reviewers note that after the day shift there is not always on-site medical staff—nurses may be on-call rather than present, which can make families uneasy about overnight coverage and monitoring. Management-related complaints include the owner not following through on promises, unprofessional behavior toward family members, discrepancies between what the owner and managers communicate, and pricing or rent increases that contradict prior assurances.
Safety and hygiene concerns appear in several reviews and merit attention. There are reports of two falls that required emergency room visits, and one or more reviewers singled out a dangerous doorway threshold as a fall risk. Hygiene lapses were also mentioned, including the use of unsanitary pads with urine in at least one account. These incidents contrast starkly with other reviewers who describe the house as clean and safe; the pattern suggests variability in oversight and practices that may be tied to staffing fluctuations and management follow-through.
Dining and food receive polarized feedback. Many reviewers praise home-cooked meals, individually prepared dishes, and even special family recipes. Yet a number of other comments describe mediocre or even disgusting food, occasional bare refrigerators on weekends, and inconsistency in meal availability. This split suggests that food quality and provisioning are uneven and may depend on which staff are on duty, who is preparing meals that day, and how closely managers supervise kitchen practices.
Activities and engagement are described as limited by several reviewers. While the environment is praised as homelike and there are social/shared spaces and outdoor viewing opportunities, structured activities—especially those tailored for dementia-stage residents—are sometimes lacking. For prospective residents with higher cognitive or activity needs, this could be a limiting factor compared with larger communities that offer a broader activities program.
In summary, Personal Senior Care Homes - Senour is repeatedly characterized as a small, loving, home-like setting that can provide highly personalized and compassionate care, particularly when staffing is adequate and the nursing oversight is present. The most prominent strengths are the individualized attention, caring aides, hospice coordination, and a warm, family-centered environment. The most important caveats are inconsistent service quality tied to staffing variability, management and communication issues (including reported unprofessional interactions and unmet promises), limited after-hours medical presence, occasional safety and hygiene lapses, and uneven food quality. These patterns suggest that prospective families should weigh the value of the intimate, boutique model against the potential for variability in staffing and oversight; verifying current staffing levels, RN coverage, incident history, food policies (especially weekend provisioning), certification of aides, and recent quality/inspection records would help assess whether the home’s positive attributes are reliably delivered in a given period.
