Overall sentiment in the reviews skews positive but is mixed: a majority of reviewers praise Senior Haven Assisted Living LLC for its small, home-like environment, caring staff, and an involved owner/director (frequently named Mary or Mary Moga). Multiple families report that residents are happy, well-groomed, and receive compassionate, attentive care. Positive operational notes that recur include proactive clinical oversight (examples cited include twice-daily vital checks and daily resident logs), friendly and informative staff interactions, and a clean, well-maintained house with a good layout and useful amenities. Several reviewers explicitly recommend the facility and contrast it favorably with larger nursing homes, citing the personal attention and ‘‘homey’’ atmosphere as key benefits.
Care quality and staff performance are dominant themes. Many reviews emphasize that staff are loving, attentive, and responsive; families appreciate regular communication such as nurse calls with updates and management availability to answer questions. The owner/director receives repeated positive mention as trustworthy, hands-on, and collaborative with families. Reported services that reviewers appreciated include personal care (bathing, grooming, hair and nail care), assistance with medications (in some accounts), and an overall feeling of safety and calm in the community.
However, there are consistent and significant negative themes that prospective families should consider. Several reviewers report inconsistent care and specific medication errors, which is a serious concern given the vulnerability of residents. Dining experiences are mixed — while some say residents eat well and meals are satisfactory, others describe bad food and uncertain meal quality. A number of reviews call the community overpriced relative to perceived value. Operational and onboarding issues appear intermittently as well: missing welcome packs, doors not answered promptly, and at least one report of poor conditions. Privacy and space are flagged by more than one reviewer — beds placed too close together were noted as a drawback that affects resident comfort and confidentiality.
The small size of Senior Haven is a double-edged sword in the reviews. On the plus side it fosters a personal, family-like environment and makes it easier for staff to know residents; on the minus side some families say the small, quiet setting lacks an engaging social environment and limits activity options. There is also mention of a hospice nurse/owner arrangement that some reviewers find unclear or potentially problematic; several comments suggest asking about hospice relationships and how outside providers are coordinated. Family involvement receives mixed reports as well — while some reviews praise strong family collaboration, at least one review says family involvement was discouraged.
In summary, Senior Haven appears to deliver strong, personalized caregiving in a clean, small, homelike setting with a visible and trusted owner/director. Those strengths are balanced by recurring concerns about consistency of care, medication management, dining quality, occasional operational lapses, and limited social programming. The reviews suggest a pattern where many residents and families are very satisfied, but a minority have experienced serious issues. Prospective residents and families would benefit from an in-person tour that probes medication administration protocols, staffing levels and turnover, meal samples and dining routines, space/privacy arrangements, activity calendars, onboarding procedures (welcome packet), responsiveness (e.g., night/weekend coverage), and the facility’s hospice/third-party provider policies to determine fit for their specific needs.
