Overall sentiment about Shiloh Nursing And Rehab is mixed with a clear split between strong facility- and staff-related positives and notable, sometimes serious, care and service concerns.
Facilities and environment: Multiple reviewers highlight that Shiloh is a newer, well-organized facility with attractive physical features. Common positives include nicely set up rooms, two-bed rooms that offer curtain separation and in-room TVs, availability of private rooms though most accommodations are semi-private, and beautifully landscaped grounds. The interior ambiance is frequently described as bright and cheerful with ample lighting and uplifting color schemes. There is also at least one hall specifically devoted to short-term rehabilitation, which some reviewers appreciated for focused rehab care.
Staff and care quality: Staff impressions are among the strongest positive themes — many reviews praise caregivers as wonderful, upbeat, knowledgeable, and willing to go above and beyond. Several reviewers said residents were treated like family and that patients in some areas appeared happy. However, this praise is contradicted by other, serious criticisms: some reviewers reported poor care, unhelpful staff interactions, and failures in basic assistance. The most serious example given was a failed bathroom-assistance event that reportedly led to a bladder infection. These divergent reports suggest inconsistent staff performance or variability between shifts, units, or individual caregivers.
Cleanliness and maintenance: Cleanliness impressions are mixed. Numerous comments call the facility very clean and nicely maintained, but at least one review reported rooms that were not clean and trash left outside a resident’s room. This inconsistency points to uneven housekeeping standards or lapses in specific areas rather than a uniformly dirty environment.
Dining and activities: Dining and activity options are areas of recurring dissatisfaction. Meals are described as not being "home cooking" and several residents reportedly did not like the food. Activity offerings appear limited according to multiple reviewers, which may affect resident engagement and quality of life, especially for longer-term residents.
Specialty care and placement fit: A couple of reviewers noted that Shiloh may not be the right fit for certain needs. The facility has limited dementia care capacity, so it may not serve residents with more advanced memory-care requirements. One comment indicated the location was farther away for that reviewer’s family, which can be a practical drawback.
Regulatory/management concerns: The phrase "state problems" appears in the review summaries, suggesting that reviewers were aware of some regulatory or compliance issues involving the facility. The summary reviews do not provide detail on the nature or severity of those problems, but their presence is a cautionary signal that prospective families should investigate further (for example, by reviewing state inspection reports and recent citations).
Patterns and recommendations: The overall pattern is of a generally attractive, well-staffed facility with areas of excellence in environment and some staff members, but with inconsistent performance in clinical care, housekeeping, dining, and activities. Prospective residents and families should weigh the facility’s physical environment and positive staff reports against the documented inconsistencies. Practical next steps would include touring the specific unit being considered, asking about staffing levels and turnover, requesting recent state inspection reports, reviewing menus and sample activity schedules, and speaking with current residents’ families about their experiences. If the resident requires dementia-specific care, confirm capacity and expertise in advance because available dementia care appears limited. Finally, verify infection-control practices and oversight procedures given the report of a care lapse resulting in an infection.
