Luther Village

    1220 Village Dr, Arlington Heights, IL, 60004
    4.2 · 20 reviews
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    4.0

    Welcoming informed staff and amenities

    I live here and appreciate the friendly, informed staff, excellent care options, and a full Activities Team - lots of trips, classes, pool, crafts, and a busy social calendar. The campus is beautiful (55 acres, ponds, balconies with views), amenities are extensive (restaurant/bar, bank, salon, pool, library, heated walkway to dining) and location is convenient for transit and O'Hare. Apartments are nicely appointed but can feel small, the community is pricey and requires purchase rather than rent, and independent-living residents should expect limited hands-on help and occasional maintenance or service delays. Overall, it's a well-run, welcoming place I'd recommend.

    Pricing

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    Amenities

    4.20 · 20 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.9
    • Meals

      4.5
    • Amenities

      4.2
    • Value

      2.3

    Pros

    • Convenient location near shopping, public transit, and O'Hare airport
    • Extensive, attractive grounds (about 55 acres) with good views and ponds
    • Well-maintained, low-rise campus buildings and spacious grounds
    • Variety of housing options including apartments, villas, and two-bedroom units
    • Equity/home-purchase model offering ownership rather than rental
    • Friendly, informed, and accommodating staff reported by many reviewers
    • Experienced maintenance team and weekend emergency support
    • Wide range of on-site amenities (restaurant with bar, bank, salon, barbershop, store)
    • Robust wellness amenities including exercise rooms and an indoor swimming pool
    • Dedicated Activities Team with active social groups, classes, and weekly outings
    • On-campus recreation options (pool table, craft room, library, activity rooms)
    • Transportation to local activities and train access to downtown Chicago
    • On-site chapel and hospitality suite for hosting family events
    • Meals included in monthly fee with good food quality reported by many
    • Flexible meal/cooking options and catering available for events
    • Safety precautions observed (mask use noted)
    • Good parking and home-like feel in many housing options
    • Access to community resources (library, park district) and nearby hospital

    Cons

    • Must purchase a unit rather than having a monthly rental option
    • Perceived expensive pricing relative to other facilities
    • Some units and one-bedroom rooms described as small
    • Inconsistent reports about staff helpfulness — some residents felt unsupported
    • Long waiting list for use of the hospitality suite
    • Meals sometimes require additional purchases despite being included in fees
    • Isolated reports of maintenance problems such as flooding
    • Cable or other services reportedly blocked or not working despite plans
    • Tour experience reported as disappointing by at least one reviewer
    • Potential future assisted-living costs and unclear long-term cost structure
    • Some residents expected more hands-on help than was provided
    • Mixed experiences around responsiveness for specific service requests

    Summary review

    Overall sentiment across the reviews is predominantly positive: Luther Village is described as a well-run, attractive retirement community with extensive grounds, strong amenities, and an active independent-living lifestyle. Multiple reviewers praise the campus layout (low-rise, four-story buildings), the scenic views and balconies, and the large, park-like property of roughly 55 acres. The community’s location is consistently noted as convenient—close to shopping, public transit, train access to downtown Chicago, and O'Hare airport—which many residents and visitors consider a major advantage.

    Housing options receive favorable comments for variety and a home-like feel, with villas/townhomes and one- or two-bedroom apartments available. Many reviewers appreciate the equity/ownership model (buying instead of renting), noting it as a positive for long-term value and a more permanent living option. At the same time, several people call attention to smaller unit sizes—especially certain one-bedroom layouts—and the higher price point compared with other facilities. The requirement to purchase rather than rent is a recurring deterrent for some potential residents.

    Amenities and campus services are repeatedly highlighted as strengths. On-site features mentioned across reviews include a restaurant with a bar, wellness and exercise rooms, an indoor pool, bank, salon/barbershop, store, library, craft and activity rooms, and recreational equipment (pool table). Dining is generally well-regarded—many reviewers describe the food as good or delicious—and there are flexible meal and catering options for events. However, a few comments note that additional food or drink purchases may be required on top of the monthly fee, which some found unexpected.

    The Activities Team and social programming are important selling points. Reviewers consistently emphasize an active calendar of classes, trips, weekly outings, and transportation to local activities. On-campus features like the Summer House (reservation-based), ponds with catch-and-release fishing, and plentiful social groups contribute to a lively community atmosphere. Residents frequently mentioned that the community fosters social connections and has many opportunities for engagement, which supports an independent and active lifestyle.

    Staff, maintenance, and care quality show mostly favorable impressions but with some inconsistency. Many reviews describe staff as friendly, informed, and accommodating, and point to an experienced maintenance team and weekend emergency support. There are positive reports about the care provided in nursing/assisted areas as well. Conversely, several reviews report disappointing interactions—some residents said they received little or no help when expected, had specific service issues unresolved (for example, blocked cable access), or felt that tour experiences and certain staff responses were subpar. Isolated but notable operational problems are mentioned, including a flooding/maintenance incident and a long waiting list to use the hospitality suite.

    Cost transparency and long-term care costs appear to be areas for prospective residents to investigate further. Reviewers referenced built-in dining fees and raised questions about potential future assisted-living costs (described in review comments as something like an insurance-like charge). The combination of a purchase model and perceived higher prices led to comments about affordability. Several reviewers suggested clarifying what is—and isn’t—included in monthly fees (meals, services, extra purchases) before committing.

    In summary, Luther Village emerges from these reviews as a well-appointed, amenity-rich retirement community with strong social programming, extensive grounds, and convenient location. Most residents and visitors praise the campus, dining, and the breadth of on-site services, as well as the generally friendly and capable staff. The most significant concerns to weigh are the buy-in/ownership model (no simple rental option), relative cost, occasional reports of small unit sizes, and some inconsistent staff responsiveness or isolated maintenance/service issues. Prospective residents should tour the campus, confirm room sizes and layout options, review the purchase/fee structure and what’s included, ask about the hospitality suite availability, and probe maintenance/service responsiveness and recent incident history to ensure expectations align with their needs.

    Location

    Map showing location of Luther Village

    About Luther Village

    Luther Village sits on 55 acres in Arlington Heights, Illinois, at 1220 Village Drive, with a campus that's got mature landscaping, walking paths, and a pond where you'll find a fishing pier, and over the years folks have appreciated the raised-bed gardens and the cozy Summer House where there's a place for outdoor visits and activities, and when it comes to living choices, there are midrise homes, villa homes, and courtyard homes, with those courtyard homes being brick townhomes circling a lake. There's also four midrise buildings connected by skywalks to Wittenberg Commons, offering several floor plans so people can pick what fits them best, whether it's a one-bedroom or a two-bedroom setup, and some prefer the villa townhomes built along the community's greenway. Luther Village is set up as a full-equity cooperative, which means the residents own their homes, and folks age 55 or 62 and up, depending on the section, can live here. The community's got services for independent living, personal care, assisted living, and memory care for people with Alzheimer's or dementia, so residents can get extra help with daily activities like bathing and dressing if they need it, and folks often use laundry services, housekeeping, and meal programs, where one or two meals a day are provided. There's a big focus on health and wellness, and residents use the fitness center, which has an indoor pool, and take part in regular health programs to stay active. The summer brings plenty of activities both on and off campus, and you'll find a strong social activity program with classes, entertainment, and trips outside the community, and there's always something going on, whether it's gardening, group fitness, or spending time by the pond. The community makes things easier by handling the yard work and exterior maintenance, so people can focus on friends and hobbies, and for meals they've got two on-campus restaurants that get good use throughout the week. There's always access to everyday needs, since there are grocery stores, coffee shops, restaurants, pharmacies, gas stations, and banks close by, and help is around for housekeeping, laundry, and handyman jobs. Luther Village provides a map for easy visiting, and there's a dedicated sales team at the on-site Sales Center to help people explore their housing options. Residents appreciate the independence, but also the peace of mind that comes with 24-hour supervision and different levels of care when needed, making it a place where people feel free but also supported as life changes.

    About Life Care Services

    Luther Village is managed by Life Care Services.

    Life Care Services (LCS), established in 1971 and headquartered in Des Moines, Iowa, stands as the nation's leading manager of full-service senior living communities and the largest not-for-profit senior living operator in the United States. With over five decades of experience, LCS manages more than 130 communities serving over 40,000 residents nationwide, specializing in Life Plan Communities (formerly known as Continuing Care Retirement Communities or CCRCs), as well as stand-alone assisted living, memory care, and rental communities.

    The company's comprehensive approach encompasses operations management, marketing and sales support, health services, compliance, finance, human resources, risk management, strategic planning, and technology development. Through the LCS Family of Companies, they provide end-to-end solutions including development services, real estate private equity enterprises, insurance, national purchasing consulting, and in-home care services. Their innovative development projects feature amenity-forward designs, including cutting-edge elements like rooftop restaurants and microbreweries, demonstrating their commitment to evolving senior living experiences.

    LCS's philosophy centers on purposeful living, where aging means adding experiences rather than giving up on them. Their hospitality-driven approach combines data-driven services with personalized care to strengthen teams, streamline workflows, and enhance resident experiences. Signature programs include Extraordinary Impressions, their employee culture initiative; Heartfelt Connections®, a nationally recognized memory care approach; Eversafe 360 senior safety protocols; and the Health & Wellness Navigation Program™ that provides personalized care plans addressing all aspects of well-being. The LCS Signature Experiences program infuses hospitality into every aspect of community life, creating rich, engaging experiences for residents and employees alike.

    The company's excellence has earned unprecedented recognition, including being ranked #1 in Customer Satisfaction among Independent Living Senior Living Communities by J.D. Power for six consecutive years (2019-2024), winning more independent living awards than any other brand in the J.D. Power U.S. Senior Living Satisfaction Studies. Additionally, LCS received three awards from Top Workplace USA in 2023, reflecting their commitment to both resident care and employee satisfaction. As the fourth-largest operator of life plan and rental senior living communities nationwide, LCS continues to shape the future of senior living through innovation, excellence, and a deep commitment to empowering seniors to live their best lives.

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