Overall impression: Reviews of Windsor Place are strongly mixed, with a clear divide between reviewers who praise the facility as a small, affordable, home-like residence and others who report serious operational and safety concerns. Positive comments emphasize friendly staff on a day-to-day basis, a compact and collaborative atmosphere, in-room conveniences (TV, refrigerator, air conditioning), an attractive vintage building aesthetic noted by some residents/visitors, and a convenient location near restaurants and shops. Several commenters explicitly call it economical, say they would recommend it, or describe rooms as very nice.
Facilities and maintenance: A recurring negative theme is the building's age and lack of upgrades. Multiple reviewers describe Windsor Place as antique or vintage, but in many cases that aging character is paired with deferred maintenance: heating that is unreliable, numerous repairs needed, old furniture, and specific allegations of mold and filthy conditions. Some reviewers go further to describe the property as falling apart and use very strong language ("slumlord", "deplorable conditions"). There are also practical concerns about room configurations — at least one account mentions a one-bedroom with no private bathroom and other reports of shared baths — which may be important for prospective residents to verify.
Staff and care quality: Opinions about staff and care are mixed and appear to depend on whom a reviewer interacted with. Several reviewers praise the day-to-day staff as friendly and helpful, and a few specifically state that the staff were very nice and they had no issues. Conversely, other reviews allege neglectful staff and neglected patients, and some describe times when no staff were on premises. A notable operational complaint is unresponsiveness: unanswered phone calls, full answering machines, and management being difficult to reach. That pattern contributes to safety and trust concerns raised by reviewers, particularly for those evaluating care for elderly loved ones.
Dining and activities: Food quality is frequently described as marginal or "OK" rather than excellent. The facility appears to provide three meals a day, which some reviewers note. However, multiple reviewers say there are limited amenities and no activities, indicating that social and program offerings are minimal. For prospective residents who prioritize robust activity programming or higher-quality dining, Windsor Place may not meet expectations.
Management and business practices: Several reviews specifically call out problems with management and business practices. Complaints include management being hard to reach, unanswered calls, and even allegations that the operator does not pay vendors. These statements, together with reports of deferred maintenance and hygiene issues, contribute to serious concerns about the facility's governance and financial stewardship. Some reviewers explicitly urged reporting the facility, reflecting strong dissatisfaction on that front.
Patterns and takeaways: The most consistent pattern is a split between residents/visitors who appreciate the small, affordable, friendly, and vintage character of Windsor Place and those who have experienced or observed substandard maintenance, hygiene, and management responsiveness. Positive reports emphasize a warm, home-like feel, friendly staff, and convenience of location; negative reports focus on structural problems (heating, mold, repairs), inconsistent staffing/presence, unresponsive management, and alleged poor business practices. Because of these polarized reports, the most prudent approach for a prospective resident or family member is to verify current conditions directly: arrange an in-person tour during daytime hours, confirm private bathroom availability if required, inspect rooms and common areas for cleanliness and mold, ask for documentation of recent inspections/repairs, check staffing levels and on-site hours, and request references from current residents and vendors. Given the seriousness of some complaints (health/safety, mold, alleged neglect), verifying licensing and recent inspection records with local authorities is also advisable before making a placement decision.
