Overall sentiment in the reviews is mixed but leans positive on day-to-day resident experience while showing clear concern about staffing and management changes. Numerous reviewers emphasize highly personal, caring interactions: caregivers and staff are repeatedly described as attentive, compassionate, and willing to go above and beyond (examples include bringing ice water, helping with move-in, and quickly mounting a television). Many residents and families praised the calm, welcoming arrival experience and said the facility provides peace of mind. Cleanliness is a strong positive theme: reviewers note updated rooms, renovated apartments, private two-bedroom options, pleasant kitchens, and no offensive odors.
The facility’s amenities and activities are frequently highlighted as strengths. Reviewers list a robust calendar that includes bingo, bus outings, musicians and entertainers, interactions with local school children, and spiritual programming with chapel services. On-site clinical and personal services are another plus: podiatry, speech pathology, a beauty shop/hair salon (noted as available on Thursdays), rehab services, and a gym with equipment. Transportation to nearby stores (Wal‑Mart/Myer) and access to both assisted living and nursing home levels add to the convenience and continuity of care for residents. Maintenance responsiveness is also singled out—staff helped hang pictures and addressed issues promptly—which contributes to the impression of a well-run day-to-day operation.
Dining and communal spaces receive positive comments as well: reviewers mention good meals with a daily special menu and a pleasant dining room and kitchen environment. These recurring notes about food quality and atmosphere support the broader characterization of a facility that focuses on resident comfort and social engagement. Outdoor access and a generally safe, calm environment are additional factors that reviewers appreciate.
However, there are significant and recurring concerns related to facility condition and, more importantly, management and staffing. Several reviewers describe the building as older and cite humidity-related problems that make floors slippery; safety strip improvements were mentioned as planned but not yet fully resolved. A specific safety concern was raised about certain living areas not being part of a locked-down section, which prospective residents or families should confirm.
More troubling are multiple comments that care and services declined after an ownership/acquisition change. Reviewers report staff departures, fewer certified nursing assistants (CNAs), reduced amenities, lower morale, and longer wait times for assistance. These accounts suggest operational strain affecting service levels and resident experience. Financial and placement issues also appear: reviewers note Medicaid pays a set amount (implying limitations on what Medicaid covers) and there is uncertainty about private room availability. Taken together, these patterns point to risk that day-to-day positives (cleanliness, activities, caring staff) could be undermined if staffing and management issues persist.
In summary, Presence Sacred Heart Assisted Living is described by many reviewers as a clean, activity-rich facility with caring staff, good food, and useful on-site services (podiatry, salon, rehab). Those strengths create a generally pleasant resident experience and sense of safety. At the same time, multiple reviewers raise credible concerns about an aging building, specific safety hazards from humidity, and—most importantly—reports of declining care, staffing shortages, and amenity reductions following an acquisition. Prospective residents and families should weigh the strong, consistent praise for staff and programming against the reported operational and safety issues, and should ask current management about recent turnover, current CNA staffing levels, specific safety fixes (e.g., floor treatment and locked-area policies), and how Medicaid and private-room options are handled given the reviews’ concerns.
