Overall sentiment across the reviews is mixed but leans negative, with a clear split between positive short-term rehabilitation experiences and serious concerns about long-term care, safety, staffing, and facility upkeep. Several reviewers praise the rehabilitation program, citing excellent PT/OT, fast progress after surgery, and compassionate individual staff members who helped residents regain function. Main halls and public areas are described as tidy and smelling clean, and some comments note that management changes produced improvements and that rooms are being remodeled.
Conversely, a large number of reviews report troubling and specific problems with care quality and safety. Multiple accounts describe wound-care failures after surgery, nurses refusing to follow instructions, subsequent infections, additional operations, and extended IV antibiotics — situations that involved physician follow-up and prompted families to consider or take action. There are also reports of ignored pain complaints, failed 24-hour bed watch after a fall, ignored calls for help, dirty bedding, and allegations of neglect. These incidents create clear safety concerns and have led hospital caseworkers and families to get involved in some cases.
Staffing and culture issues are recurring themes. Many reviewers describe rude or lazy CNAs and nursing staff, an overworked and understaffed workforce, high turnover, and frequent changes in management and even the facility name. Positive descriptions of individual, caring staff coexist with complaints about negligent night shifts and unresponsive personnel — indicating inconsistent care that varies by shift and staff member. Several reviews mention billing problems, lost or misplaced personal items, and organizational shortcomings that affect families and residents financially and emotionally.
Facility condition and cleanliness are inconsistent in reviewers' experiences. While main corridors and some public areas are described as pleasant and some rooms are undergoing remodeling, other comments mention broken or dirty furniture, rundown bathrooms with peeling drywall and mold stains, and bathrooms that are not cleaned regularly. Reviewers also cited rooms that need updating and front entrance doors that are not ADA-compliant, creating accessibility problems for some residents.
Activities, social environment, and roommate situations are additional concerns. Limited activity access and noisy or disruptive roommates were raised as quality-of-life issues, with some reviewers noting there is effectively little recourse if residents or families are dissatisfied. Emotional distress and heartbreak are recurring descriptors from families who would not recommend the facility for long-term placement.
In summary, the facility appears to provide effective, sometimes excellent short-term rehabilitation services and has caring staff and clean common areas in some respects. However, there are consistent and serious reports of inadequate long-term care, safety lapses (including falls and wound/infection issues), staffing shortages, management instability, cleaning and maintenance problems, and administrative disorganization. These patterns suggest that while the rehabilitation unit and certain staff members perform well, families should be cautious about long-term placement without thorough, recent verification of staffing levels, infection control and wound-care practices, cleanliness, and management stability. Where safety or clinical concerns are observed, reviewers indicate the need for escalation to hospital caseworkers, physicians, or regulatory authorities.
