Raintree Square

    2820 S Memorial Dr, New Castle, IN, 47362
    4.2 · 5 reviews
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    4.0

    Caring staff, amenities; roommate issue

    I had an extremely favorable experience - staff and management were caring and made me feel welcomed, important and loved. The cooks are excellent and the friendly cafeteria serves home-cooked, family-style meals (I couldn't sample them because of dining restrictions). Activities are plentiful and engaging (Euchre, bingo, parties, field trips, summer concerts) and staff are accommodating as things restart. Grounds are pleasant (pond, garden, walking trails), there are 1-bed/2-bed/studio options, rooms are modest but fairly clean in an older building, and pricing is reasonable. My main issue: roommate problems weren't handled well, so it's not quite my top choice.

    Pricing

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    Amenities

    4.20 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.4
    • Meals

      4.0
    • Amenities

      3.5
    • Value

      4.0

    Pros

    • accommodating and caring staff
    • reasonably priced
    • friendly residents and community
    • family-style dining with home-cooked meals
    • engaging activities (Euchre club, bingo, field trips, parties)
    • paid transportation to appointments available
    • outings to summer concerts and other trips
    • outdoor amenities: pond, garden area, walking trails
    • variety of apartment options (studio, 1-bedroom, 2-bedroom)
    • help with shopping and errands
    • clean, modest rooms
    • welcoming atmosphere for new residents

    Cons

    • older building with modest accommodations
    • transportation may incur extra charges
    • dining visitation/restrictions prevented meal tasting for some
    • activities had been paused and were only starting back up
    • inconsistent handling of roommate issues
    • not uniformly rated as top choice by all reviewers
    • some reports of only 'fairly clean' conditions

    Summary review

    Overall sentiment across the reviews for Raintree Square is positive, with the strongest and most consistent praise directed at the staff and the sense of community. Multiple reviewers emphasize that staff and management are welcoming, accommodating, and genuinely caring — making residents feel important, loved, and comfortable. Several comments call out specific staff strengths: friendly cafeteria workers, caring support staff, and cooks described in very favorable terms. Reviewers repeatedly note a familiar, community-oriented atmosphere that helps new residents settle in.

    Care quality and staffing are clear highlights. Reviews describe attentive, helpful staff who assist with shopping, outings, and daily needs. Residents and family members report feeling welcomed by both staff and fellow residents, and there are no substantive reports of poor care; rather, the recurring theme is that staff go out of their way to be kind and engaging. That said, one review mentions roommate conflicts that were not handled well, indicating that while care and interpersonal interactions are strong overall, there can be lapses in conflict resolution or resident placement follow-up.

    Facilities and living options are presented as modest but adequate. Raintree Square offers a range of apartment formats (studios, one-bedroom, and two-bedroom units), and reviewers appreciate outdoor features such as a pond, garden area, and walking trails. Multiple comments call the rooms clean and modest; however, reviewers also note the building is older. This older character appears to influence impressions — acceptable to many because of price and community feel, but a potential drawback for those seeking newer or more upscale accommodations.

    Dining receives mixed but generally favorable feedback. Family-style dining and home-cooked meals are highlighted positively, with the cooking and dining staff receiving praise. At the same time, one prospective reviewer was unable to sample food due to dining area restrictions, which affected their evaluation process. When describing meals and dining staff, residents used terms like 'home-cooking' and applauded cafeteria staff friendliness, suggesting the dining experience is a net positive for existing residents even if access for visitors can be limited.

    Activities and transportation are strengths with some caveats. There are many organized activities — from Euchre and bingo to field trips, parties, and community outings such as summer concerts — and several reviews emphasize that programming is engaging and abundant. A few reviewers mentioned that activities were only 'starting back up,' indicating temporary slowdowns (likely due to external factors) but a clear intent to maintain active programming. Transportation to appointments is available and valued; reviewers note it is provided but some point out there can be extra charges for this service, which prospective residents should confirm.

    Management and value considerations are mixed but generally favorable. The facility is described as reasonably priced and delivering good value, especially considering the attentive staff and active community life. Positive comments about management recur, though not uniformly: the handling of roommate disputes and the older building condition temper enthusiasm for some, and at least one reviewer ranked Raintree Square lower on their personal list. Cleanliness is mostly described positively but a few reviewers used qualifiers like 'fairly clean,' suggesting variability in housekeeping standards or differences in expectations.

    In summary, Raintree Square appears to be a community-centered, affordable option with warm, accommodating staff, homestyle dining, varied activities, and pleasant outdoor amenities. It will likely appeal to people who prioritize friendly staff, social programming, and a welcoming atmosphere over brand-new facilities or luxury finishes. Prospective residents should confirm current activity schedules, inquire about any fees for transportation or special services, and discuss roommate policies and room condition to ensure the community meets their specific expectations.

    Location

    Map showing location of Raintree Square

    About Raintree Square

    Raintree Square offers assisted living, independent living, and senior apartments in a quiet community for older adults who want upkeep-free living, and it's got plenty of space for folks who have dogs or cats, which is nice since many seniors don't want to leave their pets behind, and people who move in get a choice of studio, one-bedroom, or two-bedroom units that all have either full kitchens or kitchenettes to make life a little easier when you want a simple meal. The rent covers a lot, things like water, electricity, heat, air conditioning, satellite TV, wireless internet, telephone service, trash pickup, a personal indoor mailbox, and even city bus fares and general maintenance, so folks don't have to worry about too many extra bills cropping up every month. One meal a day comes out of the staffed kitchen and more meals are available if there's a need, and the shared community amenities include both indoor and outdoor common areas, a residents' lounge, guest suites, and transportation with free rides plus parking for those who still drive. Raintree Square is owned by Raintree Friends Housing, Inc., a Christian-based nonprofit, and it really seems to put a lot of care into running things for the people who live there, making sure there are plenty of social, educational, and devotional activities, both on-site and off-site, like outings for lunch or shopping, bingo, crafts, and exercise classes, all scheduled on a busy calendar to help folks stay social and active without too much fuss. The trained staff helps with different care needs such as memory care, help for incontinence, diabetic care, non-ambulatory care, Alzheimer's care, and assisted living support, so people can age in place as their needs change, and there's always someone around to answer questions or make the transition go smoother when someone moves in or wants to know more about upcoming events. People who want to live independently but with a bit of community have options here-there are independent retirement living apartments for active adults, and the place is set up close to medical centers and local attractions, making trips out for errands or fun a little easier, and the building is mostly age-restricted to help ensure it stays focused on the needs of older adults. Raintree Square, locally owned and operated, tries to maintain an encouraging, welcoming community feel, while offering apartments that have the comforts of home plus a layer of support when it's needed.

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