Hillcrest Living Campus

    915 W 1st St, Sumner, IA, 50674
    4.4 · 36 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Lovely facility but staffing concerns

    I appreciated the spotless, homey facility - pleasant smell, spacious tiled rooms, easy layout and a large outdoor gazebo - and many CNAs and social staff (Dawn) were compassionate and caring. That said, staffing issues were obvious: frequent understaffing, part-time/continuity problems, long call-light delays (20+ minutes) and some unprofessional/gossipy behavior that felt toxic at times. Overall, lovely environment and wonderful direct-care staff, but I'd be cautious and confirm staffing/management practices before deciding.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.42 · 36 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.0
    • Meals

      3.0
    • Amenities

      4.0
    • Value

      4.4

    Location

    Map showing location of Hillcrest Living Campus

    About Hillcrest Living Campus

    Hillcrest Living Campus in Sumner, Iowa, has served the community since 1965 as a nonprofit, community-owned care facility, and you can see it's got a steady, familiar way about it with board leadership and close ties to The University of Iowa, and the staff seem to really know people by name and get involved, which makes a big difference when folks want a place that feels settled and friendly. Residents can pick from several options, with independent living in senior apartments, assisted living, skilled nursing, memory care, and the Continuing Care Retirement Community called Hillcrest Home, and there's also the Terrace, a newer assisted living building that opened in 2017, so people can move in and know they'll find some of the newer comforts along with the older, tried-and-true ones like big, clean rooms and wide common spaces. You see a restaurant-style dining room with healthy, choice menu meals, and they make sure to have all-day dining, prepared for special diets like diabetes or allergies, laundry and housekeeping, and move-in help, which takes a worry off families.

    There are large, open rooms, walking paths outdoors, gardens, a beauty shop right inside the skilled care area, and open areas just to sit and talk, and that's in addition to all the community activities-a real mix of crafts, music, resident-run groups, movie nights, concerts, church services, fitness classes, Bible studies, devotions, and happy hours, so people always have a chance to join in. They offer professional development for staff, have a record of ongoing training, and you'll see the nurses and team on sight around the clock every day, which gives residents and families some comfort, whether they want basic retirement living or need help with medication, bathing, dressing, or more specialized care like memory support, Alzheimer's, hospice, or skilled nursing and rehabilitation for medical needs or after surgery, and they have experience working with Medicare and Medicaid billing, which can be important when things get complex.

    Therapies like physical, speech, and occupational get offered right on campus, and a wheelchair van helps with rides to local appointments, with help for transfers and daily living. For those who want to volunteer or stay active in the wider world, there are options like reading with students, plus crafts and interest groups, and the open arts room. The staff make sure care plans fit what each person needs, and you'll notice the place supports both English and other languages, as well as regular grantmaking and funding management as a nonprofit, with Form 990 filings, which some folks might want to know about. Altogether, Hillcrest Living Campus stays close to its roots in community care, offers a wide range of housing and health services, and keeps the focus on people's well-being and daily comfort, with amenities and spaces that make meeting others or joining in activities as simple as walking down the hall.

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