Overall impression: Reviews for Hampton Manor are highly polarized. A large number of reviewers describe the community as a beautiful, brand-new and well-maintained facility with compassionate staff, good food, and engaging programming. At the same time a substantial subset of reviews raises serious operational and safety concerns — including understaffing, management failures, alleged resident mistreatment, medical limitations, and inconsistent facility upkeep. The result is a mixed portrait: for some families Hampton Manor delivers an excellent, nurturing environment; for others it appears under-resourced and poorly managed with significant risks.
Care quality and clinical capability: One dominant theme is a split between praise for individual caregivers and concern about clinical capacity. Many reviewers praise staff who are attentive, warm, personable, and who provide personalized care, organize medications carefully, and maintain detailed notes. Conversely, several reviews indicate that the community lacks adequate clinical depth — reviewers specifically reported no registered nurse on staff, limited LPN competency, and staff unable to meet residents’ more complex medical needs. These clinical limitations are coupled with reports of high staff turnover and frequent role-mixing (housekeepers serving as servers, cooks filling multiple roles), which reviewers say undermines consistent care and can leave residents vulnerable.
Staff behavior, workload and safety: Staffing and staff behavior are major fault lines in the feedback. Numerous reviews commend caregivers for compassion and going the extra mile; others allege verbal abuse, mistreatment of residents, and chronic overwork. Understaffing is cited repeatedly — in direct care, kitchen, and laundry — and reviewers connect understaffing to disorganization, missing or dirty laundry, slow responses, and difficulty contacting staff in off-hours. More alarming are reports of safety and regulatory failures: a missing resident for over two hours, alleged failures in safety reporting, a reported COVID-19 outbreak, and at least one reviewer claiming a state investigation. These reports suggest that while many staff are well regarded individually, systemic staffing and supervision issues may create safety risks for vulnerable residents.
Management and operations: Reviews paint management as a deeply divisive issue. Some reviewers single out effective leadership (naming a manager, Sam) and responsive administration who make families feel assured. At the same time, many other reviewers accuse management and ownership of incompetence, dishonesty, being overly profit-focused, and negligent behavior — including claims about upselling higher levels of care, rent increases, disputed deposits, and not having an executive director. Several reviewers call the operators first-time or unprofessional operators. These mixed accounts imply uneven leadership practices and possibly inconsistent enforcement of policies; for prospective families this suggests verifying contract terms and management stability before committing.
Facilities, cleanliness and maintenance: The physical plant is generally praised: brand-new, attractive design, one-floor layout, patios, and well-kept grounds and courtyard are common positives. Many reviewers explicitly call the facility impeccably clean and well-maintained. However, other reviews note pockets of poor cleanliness — bathrooms never cleaned, rooms dirty, or reports the facility had not been deep cleaned since opening — and laundry problems (missing or dirty clothes) that undermine the otherwise positive impressions. This inconsistency suggests that while the building and grounds are strong selling points, operational maintenance and housekeeping quality may be uneven in practice.
Activities, social life, and occupancy: Several reviewers describe robust programming — creative activities directors, bingo, crafts, movie nights, Wii, gardening, poker, and monthly live entertainment; these accounts depict a lively, therapeutic, social environment. Yet other reviewers report few or no structured activities, often noting this is because the community is very new, small, and not yet at capacity. Multiple reviews explicitly describe Hampton Manor as an early-stage, low-occupancy community where activities and social programming are still ramping up. Therefore, prospective residents who prioritize a full activities calendar should confirm current schedules and participation levels in person.
Dining and dietary concerns: Dining receives mixed feedback. Many reviewers praised delicious meals and appealing dining areas, while others reported the kitchen as understaffed, food being tough or salty, and unmet dietary needs. The dining room is described by some as small and uninviting despite a generally clean cafeteria reported by others. These divergent experiences indicate variability in kitchen performance and menu execution — likely tied to staffing levels and kitchen management.
Patterns and practical implications: The strongest pattern is variability: many families had highly positive experiences focused on caring staff, cleanliness, and the beautiful new facility; a significant minority reported serious issues related to management, staffing, safety, and clinical capability. The community appears to be an early-stage operation with uneven execution — some departments and shifts function well, others do not. Because the stakes are high with senior care, these mixed reviews suggest prospective residents and families should undertake thorough due diligence: visit multiple times at different hours, ask for current staffing levels and RN coverage, review incident and inspection records, confirm contract/fee/refund policies, meet the activities director and culinary team, and speak directly with current resident families.
Bottom line: Hampton Manor offers a new, attractive environment with many reports of compassionate caregiving and good programming, but reviewers also document significant and sometimes serious operational and safety concerns. The facility may be an excellent fit for some residents — particularly those with lower medical needs and who value a new, homey setting — but for residents with complex medical needs or for families prioritizing strong, proven management and clinical depth, the mixed reports warrant caution and careful, specific inquiries before moving forward.
