Overall sentiment across the reviews is strongly positive, with the majority of comments emphasizing cleanliness, attractive decor, numerous amenities, and a supportive, professional staff. Multiple reviewers praised the facility’s appearance—calling it well-appointed, colorful, and relaxing—and highlighted that it is kept very clean. The dining area receives repeated positive mention for both its visual presentation (tablecloths, menus) and for the quality/enjoyability of the food. Several residents and family members describe a pleasant atmosphere and an environment that encourages socialization.
Staff and care quality are among the most consistently praised aspects. Reviews repeatedly describe staff as kind, courteous, professional, and attentive. Specific praise was given to care takers, medication staff, and a compassionate director of care, and some reviewers called out the owner as honest. These comments convey a strong sense of staff competence and genuine caring. A few reviews mention a new care team; while other comments explicitly call the staff professional and kind, the reference to a new team suggests there may have been recent staffing changes that prospective residents should note and perhaps follow up on to understand stability.
Facilities and amenities are another major positive theme. Reviewers list and appreciate many on-site offerings: beauty and hair salons, a billiard room, a theater, and an active activities program that includes bingo, Wii games, outings, and outdoor trips. The complex is described as small enough to navigate easily while still offering “all the amenities,” which appeals to those who want convenience without scale. Some reviewers also noted long-term residency, which indicates the community can be a good fit for people planning to stay for extended periods.
There are, however, consistent concerns that temper the overwhelmingly positive picture. Cost is the most frequently voiced downside—several reviewers explicitly call the community expensive. Location is another practical issue: at least one review indicates the community feels too far away, which may matter for families or visitors. Physical infrastructure concerns appear in multiple summaries as well: a “horrible” parking lot was specifically mentioned, and rooms were described by some as merely average or OK rather than outstanding. Security feedback is mixed—some reviews mention security alarms and a guard, while others point to a lack of security—suggesting inconsistencies or differences in perception/experience among residents.
Taken together, the reviews portray Franklin Terrace as a well-kept, attractive independent and assisted living option with a strong emphasis on hospitality, social programming, and a caring staff. The biggest trade-offs to weigh are cost, location, and a few operational details (parking condition, room finishes, and security consistency). Prospective residents or families should consider an in-person visit to confirm room quality and parking, ask current management about recent staffing changes and security measures, and balance the higher cost against the facility’s attentive staff, robust amenities, and positive dining and activity programs.
