The reviews for Maple Manor of Wayne are strongly polarized but show clear, recurring patterns. A large portion of reviewers praise the staff, particularly therapy teams and direct caregivers, for compassionate, attentive and personalized care. Multiple reviewers attribute significant rehabilitation success to the facility’s PT/OT program — noting twice-daily therapy in some cases, a well-equipped and attractive therapy room, and measurable improvements that enabled residents to walk, feed themselves and return home. Families frequently highlight a home-like atmosphere, staff who know residents by name, regular activities, community trips and transportation services, and a dining program that many found pleasant and varied with fresh vegetables. Several reviewers also singled out individual staff and clinicians by name (e.g., Paula, Liza, Dr. Stella, Dr. Jose Evangelista, Karen, Cameron, Ashley, Louie) as providing exceptional, compassionate care.
At the same time, a significant number of reviews describe serious concerns that cannot be overlooked. Common complaints involve inconsistent or insufficient staffing — notably weekends and overnight shifts — which reviewers link to long door wait times, unresponsiveness at the nurses’ station, missed medication, and delayed assistance. There are repeated reports of medication management lapses and administrative disorganization, with families describing billing problems, items billed but not provided, and ineffective social work or office communication. Safety-related incidents appear in multiple reviews, including falls due to lack of monitoring, bedsores, rehospitalizations, and instances where necessary supplies or adaptive equipment (walkers, air mattresses) were not provided promptly.
Several reviews describe hygiene and procedural lapses: lack of soap or hand sanitizer, broken snack machines, no phone in the room, no front desk coverage or inconsistent ID checks at entry, and unclean rooms or infrequent linen changes in some accounts. Dietary complaints are mixed — many reviewers praise the meals, while others report unhealthy food, failure to respect allergies (e.g., seafood served despite allergy), and missed food deliveries. These discrepancies suggest variability by shift, unit, or over time rather than a uniform standard of service.
Management and administration receive mixed reviews as well. While some families commend the administration for responsiveness and owner availability, others characterize management as unprofessional, disorganized, or discouraging — even to the point of recommending against sending loved ones there. Cost is another factor: a few reviewers feel the facility is expensive relative to the value received, and one reviewer moved a stay due to cost concerns. Language barriers, staff gossip and divided nursing teams are cited as cultural issues that can affect continuity of care.
Overall, the dominant themes point to a facility with strong clinical and therapy capabilities and many compassionate frontline caregivers that can deliver excellent rehab outcomes and a warm, family-like environment. However, these strengths are offset for some residents by administrative weaknesses, episodic understaffing, safety and hygiene lapses, and inconsistent experiences across shifts or units. For prospective families, these reviews suggest that outcomes are likely to depend on timing (day vs. night/weekend), the specific unit and staff on duty, and active family involvement. If considering Maple Manor, ask specific questions about staffing patterns (weekends/nights), medication management protocols, allergy/dietary handling, front-desk/security procedures, and documented therapy plans — and try to speak directly with the therapy team and named staff to get a clearer sense of the day-to-day experience.
