Overall impression: Reviews for St. Mark's Living | Assisted Living & Memory Care are mixed but lean toward positive for many types of stays, especially short-term rehabilitation and memory care. Numerous reviewers praise the nursing staff, physical therapy, and the facility’s ability to work well with dementia patients. Several families report long-term residency with satisfaction and describe the community as a warm, home-like environment. At the same time, a subset of reviews raises significant concerns about inconsistent care and staffing problems that have led to serious adverse experiences for some residents.
Care quality and clinical issues: Many reviewers commend the clinical team—nurses, CNAs, and therapists—for providing compassionate, dignified care, including positive accounts of end-of-life care and rehab outcomes. Memory care residents are noted to receive appropriate attention and engagement. However, there are troubling reports of missed or delayed pain medications, failure to follow physician orders, and an asserted decline in care as certain residents became more vulnerable. These reports, although not universal, indicate variability in clinical reliability and point to situations where training, supervision, or staffing levels may be inadequate.
Staffing, responsiveness, and culture: A dominant theme is the apparent inconsistency of staff responsiveness. Multiple reviews describe caring, respectful, and patient-first staff who know residents well and take time to engage. Yet other reviews describe staff unavailability, unhelpful attitudes, and understaffing. This inconsistency suggests the presence of both strong caregivers and gaps where coverage or oversight is insufficient. Several reviewers explicitly called for improved nurse training and raised concerns significant enough to suggest state regulatory attention in at least one case.
Facilities, rooms, and housekeeping: Descriptions of the physical facility are generally positive: apartments are described as very nice, comfortable, and available in multiple sizes (with pricing varying by room). Many reviewers found the facility very clean. Contrasting reports, however, describe specific cleanliness lapses—such as a room not cleaned for two weeks and a “gross” public restroom—indicating inconsistent housekeeping standards. Some units are efficiency-style with only a microwave and refrigerator rather than a full stove, which may be important to prospective residents to note.
Rehab, therapy, and specialized services: St. Mark’s receives consistent praise for its rehab wing and physical therapy services; reviewers commonly state the staff is “wonderful during rehab” and that it is a great short-stay option. Memory care is similarly highlighted as a strength, with several families expressing relief and gratitude for how dementia care needs are handled. The facility’s veteran focus is mentioned positively by at least one reviewer, and multiple families recommend the community for those specific needs.
Dining and activities: Several reviews mention good food and meaningful activities, with residents reported as engaged and happy to participate. This contributes to impressions of a home-like atmosphere for many residents and families.
Patterns and recommendations for prospective families: The dominant pattern is one of variability. For families seeking short-term rehab, memory care, or those whose loved ones have a stable care plan and can benefit from active therapy and engaged staff, St. Mark’s often receives high marks and strong recommendations. For prospective residents who are highly vulnerable, have complex medical regimens, or require consistently close oversight, families should exercise caution: ask specific questions about staffing ratios, medication management systems, nurse training and supervision, and housekeeping protocols. Also inquire about room availability and pricing differences by unit type. Finally, because reviews show both exemplary and problematic individual experiences, visiting the community multiple times, meeting the current nursing leadership, and requesting references from recent families can provide a clearer, up-to-date picture of whether St. Mark’s is a good fit.
