Chateau Waters | An Ecumen Living Space

    960 19th St S, Sartell, MN, 56377
    4.7 · 37 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    5.0

    Happy resident with excellent care

    I live at Chateau Waters and I'm very happy here - the staff are friendly, helpful and kind, the care and rehab have been excellent, and I feel safer (no more falls). My apartment is spacious, clean and homey with full-size appliances and in-unit laundry; the food is outstanding and there are endless activities (bingo, crafts, cards, gym, pool therapy, movie theater, outings). The grounds, patio and deck feel like resort living. It's on the pricey side and there are a few minor issues (cold changing area, occasional staffing stress), but overall I feel well cared for and would recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.70 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.9
    • Staff

      4.2
    • Meals

      4.7
    • Amenities

      4.1
    • Value

      2.5

    Pros

    • Very clean, well-maintained facility
    • Friendly, caring and helpful staff
    • High quality and outstanding food
    • Wide variety of activities and social programming
    • Numerous on-site amenities (movie theater, craft room, pool, patio, deck)
    • Effective rehabilitation and therapy (notably pool/swim therapy)
    • Spacious, nicely decorated apartments
    • In-unit washer and dryer and full-size appliances
    • Accessible/handicapped-friendly rooms
    • Regular outings and transportation (shopping trips, plays, movies)
    • Concierge access and guest/overnight rooms available
    • Home-like, resort-style atmosphere
    • Exercise classes and church services on-site
    • Staff who go above and beyond and provide excellent personal care
    • Short-term rehabilitation is well-regarded
    • Family-friendly events (picnics) and social opportunities

    Cons

    • Relatively expensive pricing
    • Waiting list for move-in
    • Per-night guest/overnight room fees (e.g., $25 first two nights, $50 third night)
    • Occasional understaffing or few staff visible
    • Reports of stressed nursing staff
    • Instances of staff disrespect toward therapists reported
    • Apartment interiors described as dark by some reviewers
    • Counter heights and lack of under-counter seating not accommodating to tall residents
    • Residents reportedly paying to modify granite/countertops
    • Some facility maintenance/comfort issues (frigid changing area)
    • Isolated hygiene/stocking lapse (no soap in shower dispenser)
    • A bit more expensive compared with alternatives

    Summary review

    Overall sentiment across the reviews is strongly positive: reviewers consistently highlight Chateau Waters as a clean, well-kept, resort-like senior living community with a warm, homey atmosphere. The property’s décor and common areas receive repeated praise for being nicely decorated and inviting. Many reviewers emphasize that the facility offers a breadth of amenities — an on-site movie theater, craft room, pool with swim therapy, beautiful patios and decks, and regular group areas for bingo, card games and crafts — contributing to an active, social lifestyle. The campus is described multiple times as offering “resort living” for over-55s, with sunshine, outdoor space and a relaxing environment that supports social engagement and quality of life.

    Staff and care quality are among the most prominent positive themes. Numerous reviews underscore friendly, kind, and helpful staff who often go above and beyond; cooks, wait staff and nursing/therapy personnel receive direct praise. Several reviewers credit Chateau Waters’ care and therapy programs with tangible health improvements — for example, successful pool therapy and rehabilitation that helped residents regain mobility and reduce falls. Short-term rehabilitation is called out as effective, and some residents describe the medical care and therapy teams as “remarkable” or “princess-like,” indicating a high level of satisfaction with clinical services.

    Dining and food quality are another consistent strength. Multiple reviewers describe the food as outstanding, with good menus and appealing presentation. The dining options, including a cafeteria and regular meal services, are frequently singled out as a reason residents enjoy living there. Apartments and living spaces also receive favorable commentary: reviewers note spacious rooms, full-size appliances, in-unit washers and dryers, kitchenettes with islands, and comfortable layouts — all contributing to a sense of independent, dignified living.

    Activities and social programming are robust and varied. Reviews list many organized offerings — exercise classes, church services, crafts, card games, shopping buses, occasional trips to plays or movies, bingo, family picnics and other outings. The sheer volume and variety of activities appear to foster a lively community life and many opportunities for engagement, which reviewers appreciate and often cite when recommending the community.

    Despite the many positives, several recurring concerns and specific complaints warrant attention. Cost is a frequent issue: reviewers call the community “a little more expensive” and “very nice community, expensive pricing.” There is also mention of a waiting list for residency, indicating limited availability. Guest/overnight room fees are explicit in the summaries ($25/night for the first two nights, $50/night for the third), which some may see as an added expense.

    Operational and accessibility details surfaced as mixed. While some rooms are noted as handicapped accessible, a number of reviews point out design shortcomings: counter heights are too tall for some residents, there is no under-counter seating, and in at least one case residents have been paying to modify granite counters. A few reviewers described apartments as dark, which may reflect lighting or orientation issues in certain units. Maintenance/comfort lapses are isolated but notable — a changing/therapy area described as frigid and at least one instance of an empty soap dispenser in a shower — and some reviewers observed stressed nursing staff or reported instances where staff were disrespectful to therapists. Another frequently mentioned operational note is that some reviewers saw few staff present at times, which may suggest staffing or visibility issues in day-to-day operations.

    In summary, Chateau Waters is portrayed as a high-quality, amenity-rich senior living community with strong praise for cleanliness, food, staff attentiveness, and therapeutic outcomes. It provides a wide range of social and recreational programming and many convenient on-site features that create a resort-like, homey environment. Prospective residents should be aware of higher pricing, possible waitlist timelines, explicit overnight guest fees, and a handful of accessibility and maintenance concerns reported by reviewers. Overall, the dominant impression is of a well-run, caring community where many residents receive excellent care and enjoy an active, comfortable lifestyle, tempered by a few operational and cost-related caveats that deserve clarification during a visit or tour.

    Location

    Map showing location of Chateau Waters | An Ecumen Living Space

    About Chateau Waters | An Ecumen Living Space

    Centracare Chateau Waters offers a senior living experience designed for those seeking a blend of comfort, quality, and direct access to exceptional care services. This vibrant community caters to adults aged 55 and older, providing a welcoming atmosphere that emphasizes wellness, activity, and a sense of camaraderie among residents. The thoughtfully designed apartments are enhanced with modern conveniences and impeccable finishes, creating a home-like environment where residents can enjoy both privacy and community life without the hassle of maintenance.

    The community is dedicated to supporting an active lifestyle, offering a variety of amenities that cater to the diverse needs and preferences of its residents. Fine dining is a key feature, with meal options prepared with both nutrition and taste in mind. The location in Sartell, MN, is chosen for its accessibility and pleasant surroundings, allowing residents to feel connected to the broader area while enjoying a peaceful setting. In addition to independent living, Chateau Waters provides on-site therapy services, ensuring that professional support is always within reach for those who need it.

    Wellness is at the forefront of the experience at Centracare Chateau Waters, reflected in its focus on health and personal growth for residents. The community prides itself on exceptional staff who are committed to delivering compassionate care and supporting each individual’s unique needs. Residents benefit from a maintenance-free lifestyle, freeing their time and energy to pursue social activities and personal interests within the community.

    The design of Centracare Chateau Waters takes into account the importance of both social engagement and tranquility, offering spaces that foster connections among residents while also respecting the need for personal retreat. Throughout the history of serving individuals and families in the region, the community has maintained a mission centered on providing compassionate health care combined with innovative services tailored to older adults. This commitment is evident in every aspect of life at Chateau Waters, from its welcoming environment to its holistic approach to senior living.

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