Overall sentiment across the reviews is mixed, with strong positive impressions from many residents and family members paired against serious and recurring concerns from other reviewers. Multiple reviewers emphasize a pleasant campus, attractive housing options (including new duplexes and one-floor Twin Homes), and instances of warm, attentive staff. Several accounts highlight a smooth move-in process, active programming, scheduled transportation, and utilities/maintenance often included, all of which contribute to a comfortable living environment for many. The facility's physical improvements—entrance signage and beautification—along with a new administrator and maintenance supervisor, were specifically noted as positive developments, suggesting attention to operational and appearance issues.
Care quality and staffing are the most polarized areas. Numerous reviews praise individual caregivers and call out staff kindness, personalized attention, and specific employees (for example, a driver named Kim) who communicate well. Some families describe the facility as a great place to live or work and say residents are happy and have a voice in their care. Conversely, a substantial portion of reviews detail lapses in clinical care: missed or incorrect medications, failure to follow physician orders, ignored oxygen orders, inconsistent CPAP use, and situations where residents were sent to the emergency room without family notification. Hygiene and infection-control concerns were reported (lack of gloves, poor sanitization, bedside urinals not emptied promptly). These clinical and safety issues are serious and recurring themes that contrast sharply with the positive accounts of excellent care from other reviewers.
Dining and nutrition emerge as another contentious area. Several reviewers reported poor nutrition, missed meals, or inadequate meal service (one account noted only coffee and crackers served instead of breakfast), and at least one report described a resident being served gluten despite a known intolerance. Weight loss tied to insufficient feeding or missed meals was noted. At the same time, some reviewers simply cited activities and meal offerings as satisfactory. The pattern indicates inconsistency in dining and nutrition services across shifts or units.
Management and operational themes show signs of transition and uneven responsiveness. Some reviewers point to improvements under new leadership and newly implemented policies and procedures, while others describe ignored complaints, billing errors after a resident's death, poor communication from management, and a perception that care declined after the facility became more corporate. Staffing instability related to COVID-19 was explicitly mentioned and likely contributes to inconsistent staffing levels and service quality. Maintenance issues were reported historically but also noted as being addressed by new leadership, indicating some operational progress.
Safety and daily assistance issues are prominent: long wait times for help, inaccessible or slow call-button responses, inadequate bathroom assistance, and multiple falls reported by families. Several reviewers said families had to provide most of the day-to-day care. These reports—combined with accounts of rude or unresponsive nurses and missed medications—form a pattern of inconsistent clinical oversight and frontline responsiveness that families should weigh heavily.
In summary, Good Samaritan Society - Grand Island Village presents a split picture. The facility has clear strengths: an attractive campus, favorable housing options for many residents, active programming, and multiple reports of caring, dedicated staff and improvements under new leadership. However, significant and repeated concerns about clinical care, medication administration, hygiene, nutrition, call response times, and managerial responsiveness also appear frequently. Potential residents and families should consider both the positive experiences (particularly recent operational improvements and staff praised by name) and the negative reports indicating inconsistent care. It would be prudent for prospective families to tour the facility, ask specific questions about medication safety protocols, staffing levels and turnover, dementia-care availability, dining/nutrition procedures, response-time metrics for call lights, and how management addresses complaints and billing. If memory care is required, note that reviewers explicitly said the facility lacks dedicated memory care services.
