Overall sentiment from the reviews is deeply mixed and highly polarized. A large number of reviewers praise the physical facility, amenities, social environment, and certain staff members, describing the community as beautiful, hotel-like, and well appointed with many opportunities for engagement. Conversely, an equally large set of reports raises serious concerns about the quality and consistency of care—particularly in memory care and during periods of staff shortage. The dominant pattern is a strong contrast between an attractive, activity-rich environment and persistent operational problems that negatively affect resident care and safety.
Facilities and amenities are a clear strength and consistently cited positively. Reviewers repeatedly mention impressive common areas, fresh interiors, a large library, warm-water pool and water exercise programs, salon services, fitness and PT/OT spaces, a bistro/cafe/deli and pub, underground parking, and a range of social spaces. Apartments and studios are described as well-maintained, with some units having high ceilings and balconies. The sales and touring experience often paints a very favorable first impression, and the community offers many scheduled activities—music, crafts, baking, dancing, bingo, Happy Hour, church services, and more—that many residents clearly enjoy and that support social engagement.
Staffing and care quality are the most frequent and polarizing themes. Positive accounts emphasize friendly, compassionate caregivers, attentive front-desk and maintenance teams, nurse follow-ups, and staff who know residents by name. Several reviewers reported that staff were helpful, responsive during move-in, and able to provide excellent individualized attention. However, an equal or greater number of reviews document chronic understaffing, high turnover, and undertrained caregivers—especially in memory care. Specific issues include lack of empathy, staff frequently unavailable or on personal cell phones, sleeping or not present in memory care, and a revolving door of management and head nurses. These staffing problems are tied by reviewers to missed care (not showering or helping with meals), delayed responses to call lights, and families having to hire private caregivers to get basic needs met.
Memory care emerges as the single most problematic area in many reports. Families describe poorly trained CNAs and an absence of a full-time memory-care RN. Reported consequences include residents being undressed, left with soiled sheets or urine odors, uncontrolled falls and bruising without adequate supervision, lack of engagement with residents, and in some cases allegations of assault and disrespect. While a minority of reviews describe effective memory care integration and good staff engagement in the memory unit, the frequency and severity of negative accounts suggest systemic issues: safety concerns, hygiene lapses, missing belongings, and inconsistent medication and feeding assistance were repeatedly reported.
Safety, medical management, and housekeeping are areas of acute concern in many accounts. Medication errors, wrong doses, and failures to administer insulin were explicitly reported, as were incidents where residents were left without food or oxygen tanks ran out. Call lights left unanswered and delayed emergency communication to families were raised as significant risks. Housekeeping lapses—soiled sheets, urine and feces stains, sticky floors, and wrappers under beds—appear in multiple reviews and are often linked to understaffing or negligence. Maintenance responsiveness appears mixed: some reviewers praise quick and effective maintenance staff, while others recount slow or unresponsive service and unresolved hazards (broken lamp shades, wet floors). Lost laundry and missing or stolen belongings are also repeatedly mentioned, adding to families' frustration.
Dining and activities receive mixed but generally favorable comments from many residents, though negative reports are substantial. Several reviewers praise a chef, varied menus, good meals, and social dining experiences. Others describe poor food quality (frozen/reheated food), repetitive offerings, memory-care residents receiving leftovers, slow dining staff, incorrect orders, and items frequently running out. Activities programming is robust overall—many instances of happy residents enjoying dances, baking, crafts, and water exercise—but some reviewers found activities repetitive or inconsistent in quality, particularly in memory care where engagement was often reported as hit-or-miss.
Management, communication, and billing issues are recurring themes that affect overall trust. Families report a revolving door of managers and head nurses, unresponsive leadership, dismissive or dishonest communication, and inconsistent enforcement of policies. Several reviews mention sales staff painting an overly optimistic picture at tour time that did not match lived experience. Billing confusion, unexplained credits, and instability in billing practices were cited by multiple families, feeding perceptions that financial or administrative priorities sometimes overshadow resident care.
A clear pattern in the reviews is variability: some residents and families report excellent care, empathetic staff, quick maintenance, rich activities, and a smooth transition—sometimes citing specific staff members by name as exemplary—while others report neglect, safety incidents, unhygienic conditions, medication mistakes, and managerial indifference. This variability suggests that experience at this community can differ widely depending on timing, unit, specific staff on duty, and possibly which leadership team is in place at a given time.
In summary, New Perspective Senior Living | West Fargo is widely praised for its physical plant, amenities, activity offerings, and for many individual staff members who provide warm, attentive service. At the same time, the community faces significant and repeatedly reported operational challenges—most notably chronic understaffing, high turnover, inconsistent clinical oversight, memory-care deficiencies, safety incidents, medication management problems, cleaning failures, lost belongings, and management communication/billing issues. Prospective residents and families should be encouraged by the facility's amenities and social programs but should conduct targeted due diligence before moving in: ask for current staffing ratios (including presence of a full-time memory-care RN), turnover statistics, observed meal and housekeeping schedules, medication management protocols and error rates, policies on belongings and laundry, and request to tour memory care during multiple times of day to observe staff-resident interactions. The reviews indicate that while many have excellent experiences, there is a noteworthy risk of inconsistent care that merits careful, specific questions and verification prior to placement—especially for high-intensity memory-care needs.
