Shaker Gardens

    3550 Northfield Rd, Beachwood, OH, 44122
    2.7 · 20 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff, inconsistent serious lapses

    I've had a very mixed experience. On the plus side many staff are caring and long-tenured (Adrienne and Mckenzie were especially helpful), programming and rehab are active and meaningful, and some nurses and aides give excellent care. On the downside care is inconsistent - I've seen rude/unprofessional or untrained staff, neglect (turning, incontinence care, report of bedsore and delayed transfers), filthy floors and broken/junk furniture, poor food, safety/security and management problems, and even reports of alleged theft. Overall there are great people here, but too many serious lapses - management urgently needs to fix staffing, cleanliness, and accountability.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.70 · 20 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      3.1
    • Meals

      1.3
    • Amenities

      1.6
    • Value

      1.0

    Pros

    • Several staff members described as caring and dedicated
    • Some nurses and aides provided good clinical care
    • Standout employees named (Adrienne, Mckenzie) who arranged moves and transportation
    • Rehabilitation therapy reported as performed well by some reviewers
    • Active social programming in some reports (bingo, movie nights, crochet, birthday parties, ice cream Fridays)
    • Transportation and move-in assistance provided to some residents
    • Clean dining room and large nice rooms mentioned by some
    • Long-tenured, cohesive staff team noted by some reviewers
    • Occasional good individual caregivers, nurses, and housekeepers identified
    • Some reviewers reported an overall positive, caring facility experience

    Cons

    • Frequent reports of short-staffing and insufficient caregiver coverage
    • Allegations of neglect (left in urine/stool, not turned, bedsores)
    • Reports of rude, untrained, or disengaged staff and poor attitudes
    • Delayed or inadequate responses to medical emergencies and hospital transfers
    • Multiple accounts of filthy conditions (dirty floors, unpleasant odors)
    • Furniture in poor condition (broken beds, drawers falling off, 'curb' furniture) and replacement promises unmet
    • Horrendous or poor-quality food and lack of assistance at mealtimes
    • Inconsistent or nonexistent activities/therapy according to several reviews
    • Security/safety concerns (front door left open, unattended breathing trouble)
    • Management unresponsive/unprofessional, calls not returned, alleged lies
    • Alleged theft of valuables reported by at least one reviewer
    • Infrastructure issues (only one small elevator for three floors, elevator breakdowns)
    • Reports of residents isolated on weekends/holidays ('ghost town')
    • Quarantine-related mistreatment and poor infection/isolation handling reported
    • Serious adverse outcomes reported by reviewers including resident death

    Summary review

    Overall sentiment across the review summaries is mixed but leans toward concerning. There are multiple accounts praising individual staff members, rehab therapy, and specific services; however, those positives are repeatedly overshadowed by recurring, serious complaints about care quality, staffing, cleanliness, management, and safety. The reviews indicate a polarized experience where some families encountered attentive, competent employees and active programming, while others experienced neglectful care and operational failures.

    Care quality and resident safety: Reviews present a stark contrast. Several reviewers explicitly praised nurses, aides, and therapy staff for good care, and some noted successful rehabilitation outcomes. At the same time, a significant number of reports allege neglect — residents left in urine or stool, not regularly turned, development of bedsores, delayed hospital transfers, and at least one reviewer linking a medication given to a resident with subsequent death. There are also reports of untrained or distracted staff (cell phone use during care) and delays in responding to breathing difficulties. These recurring safety-related allegations are among the most serious themes and warrant careful scrutiny by anyone considering the facility.

    Staffing, attitude, and consistency: Staff descriptions are highly inconsistent. Multiple reviewers single out compassionate, helpful employees (including two named staff, Adrienne and Mckenzie) and mention long-tenured, cohesive teams. Conversely, many reviews describe short-staffing, rude or apathetic caregivers, nurses with poor attitudes, and a general lackadaisical approach to residents’ needs. Several reviewers report that weekends and holidays feel like a "ghost town," implying reduced staffing and activity during those times. The pattern suggests that quality of care may vary greatly by shift, team, or individual — producing both positive and negative experiences within the same facility.

    Facilities, cleanliness, and maintenance: Facilities impressions also vary. Some reviewers commented on large, nice rooms and a clean dining room, while numerous others reported dirty floors, persistent unpleasant odors, water damage, dark hallways, and rooms left disheveled. Furniture problems are repeatedly mentioned: broken beds, drawers falling off, and furniture described as "curb furniture," with promises to replace items going unfulfilled for many months. Elevator availability and reliability are also problematic in reports — only one small elevator serves three floors, it has broken down, and a second elevator is reportedly available only at mealtimes in some accounts. These maintenance and cleanliness issues contribute to safety, dignity, and comfort concerns for residents.

    Dining and activities: Reviews about food and programming are split. On the positive side, several reviews list active social programming — bingo, movie nights, crochet classes, birthday parties, and Friday ice cream — and some reviewers call the facility’s programming "amazing." Conversely, many reviewers strongly criticized the cuisine (described as "horrendous," "unrecognizable," and poor nutrition), and several said staff would not assist residents at mealtimes. There are also direct statements that no activities or therapy were provided for some residents, indicating inconsistent delivery of scheduled programs and therapeutic services.

    Management, communication, and accountability: Management is a frequent area of complaint. Reviews allege unprofessional behavior, lies, poor organization, calls not returned, and a lack of accountability. Reports of alleged theft of valuables and poor handling of quarantine or infection-control periods indicate potential systemic issues in administration and policy enforcement. Some reviews explicitly call for new management. Conversely, a smaller subset of reviews describes clear communication and friendly explanations from staff, underscoring the variability in experiences.

    Notable patterns and recommendations: The most prominent pattern is inconsistency. Positive comments about caring staff, good therapy, and active programs exist alongside repeated reports of neglect, poor hygiene, management failures, and safety risks. The frequency and severity of the negative reports (neglect, bedsores, delayed transfers, alleged death, alleged theft) are serious red flags that prospective residents and families should investigate further.

    If you are considering Shaker Gardens, the reviews suggest several practical steps: tour the facility multiple times, including weekends and mealtimes; ask directly about staffing levels, the facility’s turnover rates, and how they cover weekends and nights; request incident reports, staffing ratios, and documentation about staff training; observe cleanliness, smells, and room/furniture conditions in person; ask to see menus and observe a mealtime to determine whether residents receive appropriate assistance; inquire about elevator reliability and emergency procedures; and request references from current families. Also ask how management handles complaints, asset security, and transfers to higher levels of care. Given the reported variability, direct, thorough checks and references will be essential to form an accurate picture of current conditions.

    Location

    Map showing location of Shaker Gardens

    About Shaker Gardens

    Shaker Gardens is a healthcare provider for seniors that offers many different types of care, and you'll find things like Assisted Living, Skilled Nursing, Retirement Care, Memory Care, and specific programs called All Care Options and Active Adult Living. People who need help with daily tasks like getting around, grooming, or having meals can get support, and there's medication help and therapy plans that fit each person's needs. The facility has full-scope healthcare, including diabetic care, incontinence care, and non-ambulatory care, so folks with different health concerns can get the right help, and you'll see their nursing and rehabilitation center provides long-term care if needed. Residents can have gluten-free, vegan, no sugar, or low/no sodium meals, and meals are served with restaurant-style dining, room service, and there's a private dining room set up for special occasions. Shaker Gardens also has both on-site and off-site activities including outings, gardening, reading, games, and social events, so people have a chance to stay busy and connected with others. The living suites are spacious and furnished with basic furniture and appliances so moving in is a bit easier, and the whole place tries to keep a peaceful, comfortable setting to help people feel at home. For transportation, there's parking for residents, and extra transportation is offered for a fee. Specialized care for memory support, like Alzheimer's care, is available, with staff who know how to handle these needs, and there's a strong focus on nursing care and keeping residents safe. Management runs multiple facilities across a few states and keeps steady, fair leadership and high standards for care and staffing, and the facility has been recognized for quality and a caring environment. With both community spaces inside and outdoor areas to enjoy, and healthcare services that include things like home care and even hospice, Shaker Gardens tries to give each resident choices that fit what they need, all in a safe and friendly place.

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