St. Paul Village

    5515 Madison Rd, Cincinnati, OH, 45227
    4.5 · 59 reviews
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    5.0

    Friendly home-like community with hiccups

    I live here and am overall very happy - the remodeled buildings and well-manicured grounds are clean, maintenance is excellent, staff and managers are friendly and caring, and there are plenty of activities and a warm, home-like independent living community with friendly neighbors. Apartments are smaller than I expected and there have been occasional management/HUD hiccups (a pipe burst once forced hotel stays and confusing move rules), but I still recommend it for its service, location, and social atmosphere.

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    Amenities

    4.46 · 59 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.9
    • Meals

      4.5
    • Amenities

      4.2
    • Value

      4.5

    Pros

    • Friendly, caring, and compassionate staff
    • Residents generally happy and satisfied
    • Well-maintained, clean buildings
    • Well-manicured grounds with nice trees
    • Beautiful independent living accommodations
    • Opportunities for gardening/vegetable plots
    • Ample group and indoor activities
    • Supportive, social, family-oriented community
    • Convenient location near shopping and highway access
    • Adequate parking
    • Options for independent and supervised living
    • Home-like atmosphere and remodeled spaces
    • Excellent maintenance and upkeep
    • Positive word-of-mouth and recommendations

    Cons

    • Small / smaller-than-expected apartment units
    • Older buildings that have smaller units
    • Management and administrative issues reported
    • Emergency handling problems (pipe burst causing displacement)
    • Uncertainty about move-back after emergency displacement
    • Reported eviction pressure on residents
    • HUD/project voucher complications requiring resident moves
    • Complaints related to pet/dog ownership and policies

    Summary review

    Overall sentiment across the reviews is strongly positive about the daily living experience at St. Paul Village, with repeated emphasis on friendly, caring staff and residents who are happy and satisfied. Reviewers consistently describe the staff as kind, compassionate, welcoming, and attentive; several summaries explicitly call out friendly managers, pleasant staff members, and excellent maintenance teams. The atmosphere is frequently characterized as home-like and family-oriented, with residents enjoying social interaction, many opportunities to make friends, and a supportive community environment. Multiple reviewers say they would highly recommend the community or express that their family members loved living there.

    The physical campus and accommodations receive high marks in multiple areas. Buildings are described as well-maintained and clean, with remodeled and first-class spaces in places. Landscaping and grounds are repeatedly praised — well-kept lawns, nice trees, pleasant grounds, and bird life are all mentioned. Independent living units are called beautiful by some reviewers, and there are opportunities for residents to garden and grow vegetables, which adds to the appeal for people who value outdoor activity and engagement. The location is noted as convenient in several summaries: close to shopping and groceries, with good highway access and adequate parking. Reviewers also highlight that there are both independent and supervised living options, suggesting the community can serve a range of eldercare needs.

    Activities and social life are clear strengths: reviewers mention ample group activities and indoor programming, with plenty to do and friendly neighbors. The tone in many summaries points to a positive social environment — welcoming, supportive, and engaging — which contributes strongly to resident satisfaction. Cleanliness and ongoing upkeep are repeatedly called out, as is a general sense that the property is well managed on the operational level (groundskeeping, maintenance responsiveness, and housekeeping are specifically praised in several summaries).

    However, there are recurring concerns that prospective residents and families should consider. Apartment size is a common complaint: several reviewers note that units are smaller than expected, especially in the two oldest buildings. This is an important practical point for prospective residents who prioritize living space. More serious are the management and administrative issues reported in some reviews. There are specific incidents cited, most notably a pipe burst that resulted in displacement of residents to a hotel and created uncertainty around move-back timelines. That incident suggests potential shortcomings in emergency response planning or communication during crises. Additional administrative concerns include reports of eviction pressure on residents and HUD/project voucher complications that required certain residents to move to remain compliant with HUD rules; these issues point to complexity or instability for residents relying on subsidized housing arrangements.

    Pet-related complaints also appear in the summaries: at least one mention indicates dissatisfaction from dog owners, which could reflect policy or accommodation limits for pets. Finally, while many operational aspects (cleaning, grounds, maintenance) are praised, the more systemic administrative problems (eviction pressure, HUD-related forced moves, emergency displacement) represent meaningful negatives and have the potential to significantly affect resident well-being and trust. The reviews do not provide much specific information about dining quality or detailed medical care services, so those areas remain unassessed based on the available summaries.

    In summary, St. Paul Village appears to offer a largely positive living environment with friendly staff, strong community life, attractive grounds, and generally well-maintained facilities. It is particularly well suited to residents seeking independent living with social programming and outdoor opportunities like gardening. Prospective residents should, however, investigate apartment sizes (especially in older buildings), clarify pet policies, and ask specific questions about management practices: how emergencies are handled, what protections exist against eviction pressure, and how HUD or voucher issues are managed to avoid unexpected relocations. Doing so will help families and residents weigh the clear strengths of community life and upkeep against the administrative and infrastructure concerns raised in several reviews.

    Location

    Map showing location of St. Paul Village

    About St. Paul Village

    St. Paul Village sits along Madison Rd. in Madisonville near Kenwood, Hyde Park, Mariemont, and downtown Cincinnati, and though the address is in Covington, Kentucky, you'll find a sprawling retirement community that's been part of the Episcopal Retirement Services family since 2008, with income-qualified residential apartments offered since 1978. The place gives seniors options like independent living, assisted living, memory care, respite care, long-term care, and even continuing care, so folks can age in one spot but still get the help they need. St. Paul Village has a community of residents who share similar interests and lifestyles, where there are friendly and well-trained staff always around, and folks get air-conditioned, fully equipped apartments. The campus is large enough for people using wheelchairs to get around, and guests can come eat and spend time with residents without fuss. They've got transportation services including access to three Metro bus lines-Routes 11 and 12X run by the community-making it easier to get to nearby areas. Onsite, there's parking, restrooms, health and wellness programs, and activities that try to keep everyone active, independent, and feeling young, whether through social, educational, or entertaining events. There's a newsletter and an online blog for updates, and a community manager helps schedule tours, which lets people see the campus and meet others who live or work there. St. Paul Village doesn't just provide affordable living, but also brings in services not often found in other communities for those with limited incomes, including Living Well Senior Solutions, Swipe 'N' Dine, Deupree Meals On Wheels, a Parish Health Ministry, and a Center for Memory Support & Inclusion. The community is dedicated to offering a safe and supportive place, aiming to create a comfortable lifestyle for residents while helping them stay as independent as possible. Seniors will find residential apartments, wellness programs, delicious dining options, perks like onsite amenities, guides for managing certain disabilities or diseases, and even short-term rehab if needed. St. Paul Village Senior Apartments form a big part of the campus and are made just for those wanting active, independent living in an age-restricted environment. As part of the ERS family, which includes Episcopal Church Home, Marjorie P. Lee, and Deupree House, St. Paul Village continues its mission to provide a supportive, inclusive, and dignified place for older adults to live.

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