Overall sentiment about The Forum At Knightsbridge is mixed but leans positive for independent living and rehabilitation services, while showing notable variability and serious concerns in assisted living and some clinical areas. Many reviewers praise the facility’s physical environment, amenities, and social programming: the building is frequently described as clean, light-filled, and well maintained, with ongoing upgrades such as new carpeting and modern finishes (granite counters, stainless appliances). The community feel is often characterized as upscale or hotel-like in parts, with many apartment layouts, balconies or views mentioned, and quick maintenance responses. Housekeeping receives repeated positive mention, and several reviewers highlight strong pandemic precautions and infection control measures in at least portions of the campus.
Staffing and culture receive predominantly positive comments from numerous reviewers who describe attentive, caring, and solution-focused employees. The administration and certain leaders (including an administrator noted as outstanding) are repeatedly described as accessible, hands-on, and responsive — an open-door policy and willingness to adapt programming for resident happiness appear as recurring strengths. Rehabilitation and therapy services are highlighted as excellent by multiple reviewers; weekly doctor visits, on-site therapy, hospice support, and a coordinated continuum of care are important positives that several families relied upon. The community also offers extensive activities (activity boards, theme nights, outings, choir, happy hours), transportation services (private cars and weekly outing van), and flexible dining options. A dietitian on staff and reports of customized meals for medical needs are additional advantages for residents with dietary restrictions.
However, the reviews reveal a significant and recurring set of concerns that temper the overall praise. Multiple reviewers recount serious negative incidents: families describe disrespectful behavior and even yelling by staff, allegations that social work and nursing managers misrepresented conversations, and reports that staff pressured residents or families to discharge residents in ways tied to billing or Medicare recoupment. There are concrete safety and clinical concerns in several reports — a resident found on the floor, delayed or long responses to medical alerts (sometimes over two hours), delayed therapy or UTI testing, and allegations that a resident was mislabeled clinically (e.g., incorrectly recorded as incontinent or needing a two-person lift). These incidents suggest inconsistencies in care delivery and escalation of clinical issues.
Cleanliness and infection-related problems are mostly noted as strengths but appear inconsistent across the campus: while many reviewers emphasize meticulous housekeeping, others report urine odors near nursing/reception areas, ants in apartments for weeks, laundry items not returned, and even a scabies outbreak. These conflicting accounts point to variability in environmental services or episodic lapses in infection control or housekeeping in some units. Staffing levels also appear unevenly distributed; independent living and rehab often get positive marks, whereas assisted living and memory care are more frequently criticized for understaffing, limited activities, longer response times, and reduced engagement.
Dining and social programming receive largely favorable commentary — many reviewers love the food, variety of meal choices, and special dining options — but sentiment is not unanimous. A number of reviewers were dissatisfied with meals, and one noted there is no dinner on Sundays, indicating that dining policies may not meet all expectations. Cost and contract issues are another consistent theme: the community is described as expensive by several reviewers, does not accept Medicaid, and some families cite pressures or confusing financial interactions (e.g., mention of initial fees equivalent to a month’s rent, corporate involvement, and concerns about billing-driven discharge conversations).
Taken together, the reviews portray The Forum At Knightsbridge as a generally attractive, activity-rich community with strong rehab services, many caring staff, and a well-appointed physical plant — particularly well suited for independent living residents and short-term rehab patients. At the same time, there are multiple, serious red flags that prospective residents and families should investigate further: variability in clinical care and responsiveness, reports of disrespectful staff behavior and managerial misrepresentation, occasional environmental/housekeeping lapses, understaffing in assisted or memory care, safety incidents, and potentially aggressive billing or discharge practices. These patterns suggest that experiences at the community can vary considerably by unit, shift, or individual staff members.
If evaluating The Forum At Knightsbridge, families should focus on confirming current staffing levels (especially in assisted and memory care), response times to call alerts and medical needs, documented infection-control practices and housekeeping follow-up, the community’s contract and discharge policies (including any ties to Medicare billing), and recent leadership or quality-improvement actions addressing the problems raised. Overall, many residents and families are highly satisfied — praising staff, activities, food, and rehab — but the mixed and sometimes severe negative reports make it important to verify the specific neighborhood/unit and current operational practices before deciding.
