Overall sentiment in the reviews is strongly positive regarding Touchmark at All Saints’ physical campus, amenities, dining, and social life, but there are repeated and specific concerns about care consistency, staffing, and some operational issues. Many reviewers emphasize that the community is luxurious and hotel-like — with beautiful grounds, tasteful decor, and standout features such as a brand-new kitchen with stainless appliances, a chapel with Tiffany stained glass, multiple dining venues including a bistro, library, garden areas, fitness equipment, pools, and a variety of apartment layouts including spacious two-person suites. The facility is described as well-maintained and attractive in many accounts, and several reviewers call it a ‘‘home away from home’’ and a top choice for retirement in the area.
Dining and programming receive consistent praise. Multiple reviews mention excellent and varied menus, five-star food, polite and accommodating dining staff, and special events (Wine & Canvas, mini golf, frequent classes). Reviewers also highlight abundant activities, daily classes, and a strong sense of community that helps residents form friendships and remain engaged. Wellness offerings such as fitness classes, pools, transportation services, guest rooms for visitors, and pet-friendly accommodations are noted repeatedly. Many families value the communication, visiting flexibility, and family-focused approach, with hospice nurses and some nursing staff singled out for lifesaving or exceptional care in particular cases.
Staff quality is a central, mixed theme. A large number of reviews praise care staff, nurses, aides, dining servers, and maintenance teams as caring, attentive, fast, and professional — reviewers describe a family-like atmosphere, compassionate interactions, and coordinated efforts from management and moving coordinators. However, a notable subset of reviews reports significant staffing problems: underpaid employees, high turnover, and periods when staff were unable to manage resident behavior or meet care needs. These negative reports include missed medication administration, shortages of medications, missed care leading to falls, lost laundry, and even episodes of unclean rooms (including vomit on carpet). Some families report that administrators were dismissive or uncaring when concerns were raised.
Operational and administrative issues appear intermittently but are significant when they occur. A few reviews call out a non-refundable $2,000 fee at move-in, describe parking challenges, and mention noise from renovations (for example, chapel renovation). There are comments about inconsistent unit conditions — while many apartments are newly renovated and spacious, others were described as older or not updated. Some reviewers felt that the community had over-promised services or clinical capabilities at admission, and a few recounted situations in which residents were asked to leave due to behavior or clinical needs, pointing to potentially strict or inconsistently-applied policies. Additionally, there are mentions of missing specialty clinical programming (Parkinson’s program not offered) that could matter for prospective residents with specific needs.
In summary, the dominant pattern is that Touchmark at All Saints offers a high-end, activity-rich, and community-oriented environment with excellent dining and attractive amenities — for many residents and families the staff are loving, compassionate, and responsive. At the same time, there are recurring and concrete concerns about care consistency, staffing levels and turnover, medication management, occasional cleanliness lapses, and some administrative practices (fees, parking, renovation disruptions). Prospective residents and families who prioritize upscale amenities, social programming, and a strong communal atmosphere will likely find the community appealing; those for whom consistent clinical reliability or specific specialty programs are critical should probe staffing levels, medication protocols, contract terms (including move-in fees), unit condition, parking, and policies on behavior management and locked rooms during touring and contract discussions.