The reviews present a mixed but clear picture: Mulberry Manor appears to excel in the human side of care while struggling with facility condition, programming, food, and serious behavior/management concerns. Across multiple reviews, staff are the most consistently praised element. Reviewers describe the caregiving team as compassionate, dedicated, and well trained; many single out specific individuals (nurses Riley and Monica, and staff such as Marty, Miranda, and Savannah) and express gratitude that their loved ones have been well cared for. An involved administrator is also noted positively in several summaries, and the community atmosphere — including family-oriented interactions and active Bible studies and bingo — contributes to a strong sense of community for some residents and families.
Despite those strengths, a number of recurring issues relate to the physical environment and daily life at the facility. The building is described as old and in need of upgrades; reviewers specifically mention unpleasant smells, small and crowded double-occupancy rooms, and an outdated, uninviting dining area. Several reviewers noted that there is not much to do and that residents can be bored, which points to a need for expanded or more engaging activity programming beyond the Bible studies and bingo that were mentioned.
Dining and food quality is another consistent pain point. Multiple reviewers called the food "awful," and the dining atmosphere was characterized as dated. Given the centrality of meals to daily resident life, these criticisms suggest an area that could use attention both for nutrition and resident enjoyment.
More concerning are serious reports about staff behavior, communication, and management. Some reviewers reported instances of staff harassment, hostile treatment (notably cited on the fourth floor), and at least one allegation of a racial slur directed at a resident. These are severe claims that, if accurate, indicate systemic problems with staff conduct, training, supervision, or culture. In addition, there are comments about unresponsive staff and phones and a lack of clear communication, which left some family members with a negative impression of how the facility is run. There is a tension in the reviews: while some call it a "great nursing home" with a "good administrator," others specifically call out bad management and communication problems.
Taken together, the pattern suggests that Mulberry Manor's core caregiving staff are a major strength and provide meaningful, compassionate care that families appreciate. However, the facility's physical condition, meal service, activity offerings, and, most critically, reports of hostile or discriminatory staff behavior and inconsistent management practices present significant areas of concern. The allegations of harassment and racial slurs should be treated as high priority and warrant investigation, staff retraining, and stronger oversight.
Recommendations based on these reviews would include: (1) investigating and addressing any allegations of abuse, harassment, or discrimination immediately, with transparent outcomes communicated to families; (2) improving communication systems so families can reliably reach staff and receive timely updates; (3) planning facility upgrades to address odors, crowded rooms, and an outdated dining area; (4) reviewing and improving dining services and menus; and (5) expanding resident activities to reduce boredom and enhance quality of life. Building on the strong, compassionate caregiving team and administrator engagement while addressing the facility, food, activity, and serious conduct issues would create a much more uniformly positive experience for residents and families.
