Overall sentiment: Reviews of Presbyterian Manor are strongly positive overall, with frequent praise for the staff, dining, cleanliness, safety, and variety of housing and services. Many reviewers describe the community as welcoming, well-run, and an excellent place for seniors, with multiple people explicitly saying they would highly recommend it or would want to live there long-term. Positive comments are especially concentrated around staff performance, the quality of the food and dining experience, and the availability of health services on-site.
Staff and care quality: The dominant theme across the reviews is that staff are caring, friendly, and accommodating. Multiple reviewers call out front-line workers (nursing staff, cleaning staff, kitchen staff, front desk) as warm and professional. The on-site healthcare team — nurses and a resident doctor — and the healthcare wing receive specific praise for competence and warmth, suggesting that medical needs are well-covered for many residents. That said, there are a few isolated but serious negative reports: one review alleges restricted communication with family and describes a resident as being "locked up" and emotionally distressed, and another mentions a mean front-desk interaction. These reports appear to be exceptions in a largely positive set of impressions, but because they relate to resident safety and family communication they are important to note and investigate further when considering the community.
Facilities and housing options: Presbyterian Manor offers multiple housing types (apartments, cottages, nursing home units) and several reviewers appreciated having choices. Newer updated cottages, some pet-friendly units, and outdoor amenities such as gardens and patios are frequently praised. Common amenities like a café area and a beauty shop (manicures/pedicures) are also noted positively. However, several reviews point out that some apartments or areas feel dark and dated, and that studio units can be quite small. Cottage units tend to have small kitchens and in some cases no microwave, and cottage residents may rely on a common laundry rather than in-unit machines — details prospective residents should verify on a tour.
Dining and activities: Dining is repeatedly highlighted as a strong positive — reviewers describe food as "amazing," with the dining experience likened to "cruise-like" service. There is an option to dine in a main dining room, and multiple people praised the skilled kitchen staff. A small number of reviewers noted that they did not see a menu during their tour, pointing to some inconsistency in how dining is presented to visitors. The activity program is active and varied, with frequent mention of religious programming (Bible studies, vespers), bingo, and other social offerings that support resident engagement and friendships.
Management, costs and consistency: Many reviewers find the facility reasonably priced or good value, while a few mention higher costs, indicating some variation in perception around price and value. Several reviewers describe Presbyterian Manor as very clean, well-run and professionally managed. However, comments about inconsistent tour experiences (e.g., the dining menu not shown, model apartments not matching actual units) and the one-off reports of poor communication or treatment suggest that experience can vary and that prospective residents and families should verify specific concerns in person.
Notable patterns and recommendations: The pattern is predominantly positive, especially in areas that matter most to daily life: staff attitude, dining, cleanliness, social programming, and on-site healthcare. The most significant concern in the reviews is an isolated but serious allegation about restricted family communication and emotional distress of a resident — an issue that merits direct inquiry during a tour or conversation with management. Other practical negatives (small studios, dated apartments, shared laundry for cottages, lack of microwaves in some units) are less severe but important for matching a resident's needs.
For prospective residents or families: visit in person, ask to see specific unit types (not just model apartments), request a sample dining menu and observe mealtime if possible, confirm laundry and kitchen amenities in the exact unit being offered, clarify pet policies, and ask about family communication protocols and incident reporting procedures. If healthcare needs are a concern, discuss the on-site medical team and admission/qualification criteria so you understand whether the community meets the resident's current and anticipated needs. Overall, Presbyterian Manor earns strong praise across many dimensions, but like any community, it is important to verify specific details and to address any safety or communication concerns directly with management before making a decision.
