Overall sentiment is mixed but leans positive: a majority of reviewers praise Huntington Place for its caring staff, attractive facility, active social life and generally good food. Many families describe the staff as compassionate, professional, and attentive; several reviewers single out the executive director and specific staff members for exemplary involvement and personal attention. The building and common areas receive frequent positive mentions — modern updates, good natural light, comfortable apartments, on-site amenities (store, salon, courtyards, sunrooms), and convenient location near shopping and hospitals. For many residents Huntington Place provides a social, safe, and well-run environment with a variety of activities and regular housekeeping and maintenance.
However, there are consistent and significant areas of concern that appear across multiple reviews. Understaffing and staff turnover is a recurring theme: reviewers report delays for assistance (some cited 30–45 minute waits), reduced visible staff presence, and an activities director leaving. These staffing problems translate into uneven care: while some families report prompt call-button responses and 24/7 availability, others recount missed breakfasts, residents left soiled, or long waits for help. The contrast suggests that day-to-day care quality can vary depending on staffing levels and time of day.
Memory care is a notable pain point. Several reviewers praise Huntington Place’s dementia monitoring and some staff training in Alzheimer’s care, but an important minority raised alarmingly negative concerns specific to memory care: reports of juvenile or unstimulating activities, inadequate hygiene and cleaning, neglected residents, and even allegations of abuse or unsafe transfers. There are also layout differences between assisted living and memory care noted by families (memory care rooms sometimes described as adequate but smaller and lacking showers, compared with more spacious assisted living rooms with full bathrooms). Because this is an area with both strong positive and serious negative reports, families considering Huntington Place for someone with significant memory-care needs should investigate the memory unit thoroughly in person and ask about staffing ratios, activity programming for higher-need residents, and cleanliness checks.
Dining and nutrition are generally praised, with many reviewers enjoying the meals and noting large portions and restaurant-style service. Yet multiple reviewers raised nutritional concerns: high-salt meals, limited low-sodium options, reduced lunch entrées at times, and some bland or limited menu items (tater tots mentioned). A few families indicated the food offerings and dietary accommodations could be better for residents with strict restrictions. Overall the food is often described as a strength, but there are gaps for special diets.
Management and administrative consistency is another mixed element. Several accounts praise the executive director and front-line managers for responsiveness and personal attention, while other reviews document billing errors (including a charge issued after a resident’s death), curt or unhelpful business office staff, surprise leadership changes without notification, and concerns about rent increases or perceived profit-driven policies. Isolated but serious allegations include illegal entry into apartments, removal of appliances, and withheld security deposits. Because administrative and billing problems directly affect families’ peace of mind, reviewers advise logging all communications, carefully reviewing the residency agreement and billing practices, and advocating persistently with the office when problems arise.
Safety and security receive both positive and negative mentions. Many reviews describe Huntington Place as secure, safe, and well monitored — offering family peace of mind and 24/7 oversight. Conversely, a small number of reviews describe theft by staff or security lapses; while these are not the majority, they are severe enough that prospective residents and families should confirm security policies, staff background checks, and incident reporting procedures during a tour.
Activities and social life are widely cited strengths: a robust calendar with bingo, happy hours, church services, card games, outings to restaurants and casinos, and regular group events. At the same time, some reviewers observe low resident participation in activities or programming that is not well suited to memory-care residents. Several reviewers recommend checking the activity calendar and observing resident engagement personally to assess fit.
Value and cost perceptions vary. Multiple reviewers felt Huntington Place is worth the price and a good value given staff and amenities; others found it expensive, with additional monthly surcharges and extra-charge services that felt excessive. Some families praised Medicaid acceptance or special pricing promotions. Prospective residents should compare total costs including add-ons (transport, podiatry, parking, meal surcharges) and clarify refund/billing policies.
Bottom line: Huntington Place appears to be a largely positive community for many residents — especially those seeking a clean, modern facility with active social programming, caring staff, and good food. However, recurring issues around understaffing, variable memory-care quality, and administrative/billing inconsistencies are significant and have led to serious negative experiences for some families. Recommendations for families considering Huntington Place: tour both assisted-living and memory-care units in person, ask for current staffing ratios and activity schedules, verify dietary accommodations, review the lease and billing policies carefully, ask about incident/security procedures, and speak with current residents or families about recent experiences. Those steps will help determine whether Huntington Place’s strengths align with a prospective resident’s care and safety needs, particularly for individuals with advanced dementia or higher-care requirements.
