Overall sentiment across the reviews is predominantly positive: many reviewers emphasize a warm, home-style atmosphere set on park-like grounds with excellent lakefront proximity. The physical plant and apartments receive high marks — reviewers describe a large, attractive facility with high-end, spacious apartments, floor-to-ceiling windows, balconies, tasteful décor, and helpful safety features in bathrooms. Amenities are robust and varied: a spa, pool for lap swimming, supervised fitness center, library with outside-library visits, tech support, underground parking, and two on-site restaurants (formal and informal) that generally serve made-to-order meals. The community is frequently described as clean, quiet, and well-maintained, with private, comfortable spaces and an orderly interior.
Staff and care quality are among the most commonly praised aspects. Multiple reviews name staff as kind, patient, thoughtful, and knowledgeable about residents — citing long-term staff and low turnover, compassionate nursing, and housekeeping tailored to resident needs. Families note that staff helped with transitions (including moving and vacating former apartments) and provided guidance through gradual decline and end-of-life care, and some highlight a life-care contract that preserved the base monthly rate. Several reviews describe a genuine sense of belonging and inclusivity (across beliefs, gender, race, and sexual orientation), which contributes to residents' social well-being and family peace of mind.
Dining and activity programming are strengths that recur in reviews. Many reviewers praise delicious smells, interesting menus, plant-based options, and unhurried dining with ample menu choices; specific positive mentions include chef-driven dishes and meals such as lasagna and well-cooked vegetables. The social life is active: a robust daily activity calendar includes lectures, concerts, play readings, art exhibits, field trips, nature walks, cultural outings, and regular library visits. Residents speak positively about meeting interesting people, engaging music events, and plentiful opportunities to socialize, which reinforces the community feel.
However, the reviews are not uniformly positive and include serious concerns that should not be overlooked. Several reviewers report troubling issues related to staffing and care in assisted living/memory care: complaints include understaffing, neglectful care, and at least one report of a resident being left in feces for hours. A small but strong set of reviews describe disappointing care quality in assisted living/memory care and allege eviction for nonpayment. Billing and pricing are other recurring concerns: some residents perceive the community as expensive or only suitable for wealthier people, and there are complaints about overcharges and nickel-and-dime practices for ancillary services. A few reviewers also raised privacy concerns or noted missing expected amenities (for example, an espresso machine mentioned as absent).
Taken together, the pattern suggests a community with many high-quality features — excellent location, strong amenities, engaging programming, and largely compassionate, consistent staff — that delivers a positive experience for many residents and families. At the same time, there are enough severe negative reports around understaffing, alleged neglect, billing disputes, and uneven assisted-living/memory-care experiences that prospective residents and families should probe these areas carefully. Recommended next steps for interested parties would include detailed, specific questions about staffing ratios (particularly in assisted living/memory care), incident reporting and resolution processes, billing practices and fee transparency, and recent inspection or complaint histories. Arrange in-person meals, observe dining service, tour both independent and assisted-living neighborhoods at different times of day, and speak directly with current residents and families about transitions and long-term care experiences to form a balanced, individualized assessment.
