Overall sentiment across the reviews is mixed but leans negative because of serious concerns about care, staff behavior, and safety, even though the physical facilities and activities program receive several positive remarks. Residents and reviewers note that the building and common areas are generally clean and that there are numerous amenities and social opportunities. However, recurring complaints about staff responsiveness, care quality, safety incidents, fees, and building nuisances weigh heavily on the overall impression.
Facilities and apartments: Multiple reviews praise the physical plant—clean common areas, a large sitting room with a big TV, an outdoor patio, exercise equipment, elevators, and functioning heating and air conditioning in every unit. Apartments are described as offering in-unit meal preparation (kitchens), two-bedroom options, and some accessible units with walk-in showers. Laundry rooms are described as adequate, and there are signs of investment in the property such as apartment repainting and installation of new cabinets. At the same time, there are facility shortcomings: there are no balconies, visitor parking is considered inadequate, and access to nearby shopping is seen as limited.
Activities and transportation: A clear strength is the activity program. Reviewers mention a full calendar that includes arts, bingo, church services, outings, and organized bus transportation. These offerings indicate an active social environment and regular opportunities for residents to participate in group events and off-site trips.
Staff and care quality: This is a notable weakness. While some staff members were described as "okay," several reviews identify inconsistent staff quality and negative staff attitudes. There are explicit reports of poor care quality and at least one mention that the social director did not provide needed assistance. These comments point to variability in frontline caregiving and administrative support, suggesting problems with responsiveness, training, or staffing levels.
Safety and serious incident reporting: One particularly alarming report describes a resident threatening others with a gun or bombs, which raises major safety concerns. Such an incident—if representative—indicates lapses in supervision, incident response, or security policies. Safety is a critical factor in senior living decisions, and this type of report will overshadow many positive facility attributes for prospective residents and their families.
Fees, pet policy, and management issues: Management-related complaints include a $400 dumpster fee charged to a resident and retention of a pet deposit for an emotional support animal. These specific financial grievances suggest communication or policy enforcement problems between management and residents. Additionally, the social director's lack of assistance noted in reviews points to potential issues in resident services and case management.
Environmental nuisances: Reviewers report persistent cigarette smoke odor and pest problems that have required pest-control spraying. These issues affect daily living quality and may signal enforcement gaps (e.g., smoking policies) or building maintenance challenges that need continuing attention.
Overall assessment and patterns: The facility offers solid physical amenities, an active social program, accessibility features in some units, and visible renovation efforts. However, consistent themes of inconsistent staff behavior and caregiving quality, troubling safety incidents, management and fee disputes, and environmental nuisances (smoke and pests) create significant concerns. For prospective residents or family members, the positives—clean spaces, activities, accessible units, and transportation—are attractive, but the reported concerns about safety, staff responsiveness, and management practices would need to be fully addressed or investigated before a move-in decision. Ideally, management should provide clear information about staffing, safety protocols, pest-control plans, smoking policies, and fee/return-of-deposit procedures, and demonstrate improvements in resident care and incident handling.
