Overall sentiment is mixed but trending negative in recent reviews. Long-term residents repeatedly describe Normandy Apartments as a "hidden gem" under previous management: clean, secure, well-maintained, with large apartments and a private bath in each unit, active programming, and a lively, friendly community. Several reviewers explicitly contrast that prior period (described as five-star under old management) with a marked decline after a management change. That contrast is the dominant theme across the summaries and accounts for much of the dissatisfaction expressed.
Management and operational quality are the clearest fault lines. Multiple reviews state that new management has implemented cuts across many areas of service and maintenance. Specific operational problems cited include an overfilled dumpster, garbage littering hallways and lobbies, windows temporarily covered with sheets or garbage bags, and an overall sense that the property is "not being kept up." Reviewers use strong language (e.g., "slumlords management") to characterize how the place is run now. There is also mention of a property sale, which contributes to uncertainty among residents and may be linked to changes in management practices.
Safety and security concerns are prominent and serious. Several reviews describe roaming residents, loud banging on doors, disturbances significant enough to prompt police calls, and even incidents of residents starting fires. These accounts indicate both a decline in supervision/incident prevention and a deterioration of community safety. While some reviews still call the building "secure," the multiple references to police involvement and fire-starting incidents suggest variable safety depending on management effectiveness and response. Prospective residents and family members should ask specifically about incident history, on-site security measures, staff presence at night, and emergency response protocols.
Facilities and maintenance are described in two very different ways depending on the time frame. Under the old management, reviewers report top-notch maintenance, cleanliness, and well-kept common areas. Under current management the consensus is that maintenance has slipped: trash handling, snow removal (parking lot not cleared in snow), and general cleaning have been cut back or neglected. Apartment layout and size receive consistent praise — large units with private baths — but building-level upkeep is a major concern in recent reviews.
Staff and services show mixed impressions. Some reviewers explicitly praised management staff in the past and noted an active, lively community with available activities. However, the new management's service cuts and perceived poor responsiveness have led to frustration. On the positive side, one or more reviewers described very helpful advocacy and relocation assistance — specifically naming A Place for Mom — that helped residents successfully relocate to a more suitable apartment. That indicates there are effective external resources and advocates who have successfully supported residents affected by changes at Normandy.
Amenities and daily living: activities and social life are noted as positives—reviewers mention available activities and a lively community—and accessibility for disabled residents was explicitly called out as not being a problem. Conversely, there is a stated lack of transportation as a negative amenity gap. Dining was not discussed in these summaries, so no reliable conclusions can be drawn about meals or dining services.
Patterns and noteworthy considerations: there is a clear before-and-after narrative tied to the management change. The "before" picture is of a well-regarded, clean, secure community with excellent maintenance and an engaged staff. The "after" picture is one of service reductions, declining cleanliness, increased safety incidents, and rising resident turnover. Several reviewers reported moving out; others noted that residents are leaving in significant numbers. The presence of a waiting list mentioned in one summary appears connected to relocation processes rather than occupancy demand for Normandy itself. The property sale mentioned by reviewers adds an additional layer of instability.
In summary, Normandy Apartments historically had many strong features — large, secure, clean apartments with private baths, good maintenance, and a lively resident community. Recent reviews signal a substantial deterioration tied to new management: cuts to services, maintenance lapses (trash, snow removal, windows), safety incidents requiring police involvement, and an overall perception of slumlord-style oversight. Positive points that remain or that were helpful during relocation include strong apartment layouts, activities, accessibility for disabled residents, and the availability of effective external advocacy and relocation assistance. Anyone considering Normandy should investigate the current management team, ask for recent incident reports and maintenance logs, confirm safety and emergency procedures, verify snow removal and trash handling policies, and, if concerned, consult recent residents or a relocation advocate to get up-to-date, on-the-ground information.
