Overall sentiment across the reviews is mixed, with a clear split between consistently praised staff and location and recurring, sometimes serious concerns about building condition, pests, management, and limited amenities. Many reviewers emphasize that the staff and tour guides are friendly, informative, professional, and helpful; these interactions often form the strongest positive impressions. The complex's location is frequently cited as a major advantage — proximity to bus lines, main streets, hospitals, restaurants, grocery stores, and walkable shops is repeatedly noted. Multiple reviewers also highlight practical positives such as in-unit appliances (stove, refrigerator, some units with dishwashers), elevators, balconies, water and heat often included in rent, and occasional newer or remodeled kitchens. Several reviewers report clean, quiet units and a pleasant community atmosphere (including a community garden and serene surroundings), which can make the property attractive to many prospective residents.
However, these positives are balanced by numerous and significant negatives. A prominent theme is inconsistent cleanliness and building upkeep: several reviews call out dirty hallway carpeting, lobby odors (including urine), filthy common areas, and poorly kept grounds. More severe health and habitability issues appear in multiple reports — pest problems (roaches and bed bugs), mold and mildew, and water damage are mentioned enough times to be a systemic concern. These issues are sometimes coupled with reports of ineffective maintenance responses or ongoing remediation/renovation that is unfinished, disruptive, or poorly managed. Renovations are a double-edged theme: some units are newly updated or have brand-new kitchens, but many common areas and some apartments are described as outdated, unfinished, or in poor repair (cement hallway flooring, hard-to-open closets, dirty tubs/toilets).
Amenities and programming are another area of mixed feedback. Several reviewers say amenities are limited to basic offerings — a small meeting room, laundry, and an activity room or salon in some cases — and note a lack of evening events or robust activity programming. Other reviews reference planned or under-construction facilities (exercise rooms, community rec rooms, or laundry facilities) that may not be available yet. A few accounts describe a fuller amenity set and active programming (exercise classes twice a week, numerous amenities in higher-priced units), but overall the consensus is that amenities vary widely by building/unit and are not consistently available.
Management, tours, and administrative aspects also attract recurring criticism. Reviewers report double-booked appointments, poor tour presentations, rude or unhelpful front-office experiences in some cases, and frequent management turnover. There are a few alarming comments about eviction threats and protest signs, suggesting deeper tenant-management tensions in at least some instances. Conversely, many reviewers had positive administrative interactions, so experiences again appear inconsistent depending on staff on duty and particular unit/building. Communication around renovations and availability is also inconsistent — some visitors found tours welcoming and informative, others experienced long waits, confusion, or lack of follow-up.
Affordability and unit suitability are mixed themes: some reviewers describe the property as affordable and a good value with utilities included, while others find the pricing out of reach for those on a fixed income or note that higher-priced units offer more amenities and modern finishes. Apartment size and layout feedback skews toward small bedrooms and compact units for some, though others report spacious, well-laid-out apartments with walk-in closets and great views. Accessibility and practical living elements are positive for many reviewers (elevator, parking in some areas), but parking accessibility and limited outdoor communal seating are noted concerns.
In summary, Highland Towers Apartments presents a polarized picture. Strengths are concentrated in staff interactions, location, some clean and updated units, and basic conveniences such as utilities-included options and in-unit appliances. Weaknesses are significant and recurring: pest and mold issues, uneven cleanliness and groundskeeping, unfinished renovations, limited and inconsistent amenities/activities, and management/maintenance reliability problems. Prospective residents should prioritize an in-person inspection of the specific building and unit they are considering, verify the status of renovations and pest remediation, ask about current and planned amenities and activity programming, and get clear documentation about what utilities are included and how maintenance and management handle complaints. These steps will help determine whether the particular unit and building at Highland Towers align with their standards for safety, cleanliness, affordability, and community programming.
