Overall sentiment: Reviews for Westhaven Manor are broadly positive about the people, programming, and many on-site amenities, while showing clear and recurring concerns about management responsiveness, maintenance reliability, some safety issues, and variability in food quality and value. The dominant positive theme across reviews is the staff and social environment: numerous comments describe staff as friendly, caring, compassionate, and going "above and beyond." Residents and families repeatedly note a family-like atmosphere, welcoming neighbors, and helpful tour/lease staff who make transitions easier. Many reviewers explicitly recommend Westhaven based on the quality of staff and the social life.
Facilities and amenities: The facility offers a wide range of amenities that are consistently cited as strengths. Common spaces are described as bright, clean, and tastefully decorated with accessible features such as three elevators serving a three-story building, multiple movie rooms, a library with a pool table, puzzle and craft rooms, a gym/weight room, on-site store, snack bar, barber/beauty shop, and attractive landscaped grounds with balconies/patios on some units. Transportation services are a highlight: scheduled trips to grocery stores, banks, shopping malls, restaurants, and day trips (e.g., Frankenmuth, Turkeyville) are frequently mentioned and valued by residents. The social and activity program is robust — many reviewers point to daily activities, bingo, singing, exercise/chair yoga classes, movies, crafts, and frequent outings driven by an engaged activities director.
Apartments and accessibility: Westhaven offers one- and two-bedroom apartment floor plans (three plan types noted), with many reviewers satisfied with layout, privacy, and the availability of walk-in showers or barrier-free bathrooms in select units. However, a persistent theme is apartment size — many reviews refer to small bedrooms, tight galley kitchens, and limited private outdoor space. In-unit washer/dryer is generally not available; residents rely on shared laundry facilities and have raised privacy and functionality concerns (e.g., only one machine working at times). The building’s three-floor layout with elevators is an advantage for mobility overall, but limited lower-floor availability and multi-level design can be a challenge for those with severe mobility limitations.
Dining and meals: Dining experiences are mixed. Many reviewers appreciate flexible meal options (a la carte, monthly plans, punch cards, or the ability to prepare one’s own meals), restaurant-style dining areas, and daily meal delivery or restaurant pickup services. Conversely, a substantial number of reviewers report poor dinner quality (bland, repetitive monthly menus, small portions, or dinners described as "inedible" at times), long delivery windows for apartment deliveries, and relatively high meal costs. Some residents like the food and the dining room experience, while others feel the meal program does not meet expectations for taste or value. The facility’s flexible approach — allowing residents to opt out of meal plans — is often highlighted as a positive counterbalance.
Care, safety, and clinical services: Several reviews praise supportive care aspects such as on-site visiting physician clinics, podiatry visits, medication dispensing support, and staff assistance in coordinating healthcare. That said, there are important caveats: some reviewers report that the in-house physician is not accepting new patients, and others express concerns about safety systems. Multiple reviews raise safety issues including inconsistent or missing emergency buttons/pull cords, inadequate fall response, and poor response in some after-hours situations. These safety and emergency response concerns are material and were emphasized repeatedly enough to identify them as a notable pattern warranting attention.
Management, maintenance and operational concerns: Reviewers report widely varying experiences with management and maintenance. Many accounts praise prompt maintenance and helpful managers who stay late and assist with move-ins and other needs. However, a significant number of reviews describe slow or unresolved maintenance requests, incomplete repairs (broken thermostats, closet doors off track, exposed nails), trash rooms that are filthy and have foul smells, and overall unresponsiveness from office staff. More serious operational issues include HVAC/heat outages, refusal or delay in furnace replacement, rodents in some areas, billing disputes (carport fees, nonrefundable one-time fees), and reports of abusive or unprofessional management behavior in isolated cases. Security incidents (theft, cable hacking/scammers) and unresolved building-level problems (vacancies, turnover) also appear in several reviews.
Value and pricing: The facility’s pricing model is a la carte — some utilities and services are included (water/trash/sewer often included) while heat and electricity typically are not, and many services incur extra charges. This flexibility is appreciated by residents who want choice, and many reviewers call Westhaven affordable or a good value compared to alternatives. Conversely, some reviewers find units overpriced (especially certain two-bedroom rates), object to non-refundable fees, or feel the overall package lacks transparency. Several positive comments note sales or discounts (e.g., promotional pricing for one-bedrooms), while others report billing issues that were eventually resolved.
Notable negative patterns and recommendations: Repeated issues that deserve management attention are: consistent follow-through on maintenance and work orders; addressing pest control in units and common areas; ensuring reliable heating and HVAC systems; clarifying and standardizing emergency response systems (call buttons/pull cords and fall response); and improving kitchen/dining quality or communicating clearly about meal options and costs. Additional operational improvements suggested by reviewers include better evening staffing or on-call presence, improved cleanliness of trash/utility rooms, more in-unit laundry options, and stricter follow-up on unresolved resident complaints.
Bottom line: Westhaven Manor is widely praised for its people — staff and residents — and for a lively, amenity-rich environment that supports social engagement and transportation needs. For prospective residents and families, its strengths are the active programming, welcoming community, and broad on-site services. The main trade-offs to weigh are smaller unit sizes, the a la carte pricing structure, variability in dining quality, and several recurring operational problems (maintenance responsiveness, HVAC reliability, pest control, and emergency systems). Many reviewers recommend Westhaven for independent living needs, especially when staff warmth, activities, and location relative to family/doctors are priorities; however, those needing guaranteed, high-touch clinical care or who are sensitive to maintenance or safety inconsistencies should probe management policies, repair response times, and emergency procedures during tours and lease negotiations.
