Overall sentiment for Siena Village is mixed, with clear strengths in facilities and activity programming but significant concerns about management, staff responsiveness, and suitability for residents with higher care needs. Multiple reviewers praised the physical environment and recreational offerings, describing the building as beautiful, clean, and having an “immaculate” feel in at least one account. The community offers a variety of on-site amenities — a large activities room, many scheduled activities, a patio with a grill, a weight room, a beauty shop, and a library — which appeal to active residents. Practical conveniences noted positively include a good laundry facility and easy water/trash drop-off. The community also appears to provide subsidized, income-based housing, which is attractive to some prospective residents seeking affordability.
However, several reviews raise serious concerns about management and care. Multiple reviewers described management as non-responsive or poor and reported uncaring behavior from staff. There is a distinct pattern criticizing the facility’s handling of dementia-related issues and limited understanding of elderly, memory-impaired residents’ needs. Poor communication with families is another recurring theme; relatives reported inadequate updates and unsatisfactory interactions regarding care concerns. One staff member, Carol, was singled out positively as an excellent professional, suggesting there are competent employees, but reviews indicate inconsistent performance across staff and shifts.
Noise and privacy are practical issues highlighted by reviewers: thin walls and noisy neighbors were specifically mentioned, which can be disruptive for residents seeking quiet or who are sensitive to sound. Apartment size was described as small (around 700 sq ft in one review), which may be fine for some but could feel cramped to others. Cleanliness reports conflict: while at least one review calls the facility immaculate, others report that cleanliness is starting to suffer. This inconsistency suggests maintenance and housekeeping quality may fluctuate over time or between areas of the community.
Affordability and policy matters also appear as a mixed element. One reviewer documented a substantial rent increase (from $480 to $614), raising concerns about rising costs even within a subsidized framework. Another comment pointed to income-based eligibility problems, indicating that subsidy rules or application requirements could be a barrier for some applicants. Several reviewers explicitly stated they would not recommend Siena Village or would not place an aging parent there, primarily citing management, communication, and inadequate dementia care as reasons.
In sum, Siena Village presents a community with strong amenities and activity programming that can be attractive for relatively independent, able-bodied seniors who value social opportunities and on-site conveniences. However, prospective residents and families should be cautious: multiple reviews report problematic management responsiveness, inconsistent staff compassion, poor handling of dementia-related care, communication gaps with families, noise/privacy issues, and mixed housekeeping standards. Before deciding, visitors should tour during different times of day, ask specifically about dementia-care protocols and staff training, clarify eligibility and current rental rates, inquire about noise mitigation and apartment sizes, and seek references from current residents or their families to assess consistency of care and maintenance.
