Overall sentiment across the reviews is mixed: many reviewers praise the facility’s physical environment, amenities, and social atmosphere, while a significant subset raise serious concerns about care quality, safety, and management/communication. The facility is consistently described as bright, homey, and attractive — reviewers repeatedly note the cottage-like rooms, light environment, central common area, and a layout that encourages social participation. Several families appreciated the variety of room options (single, double, partitioned), the relatively new/upkeep condition of the property, on-site salon, included housekeeping and laundry, and the all-inclusive pricing model that covers medications for some residents. The smaller unit size and intimate setting (including mentions of a six-resident unit) are seen as positives by many, fostering a family-like community and opportunities for social engagement.
Dining and activities are also frequent positives. Multiple reviewers reported enjoying the meals, noticing weight gain for some residents, and praising the ample snacks. The facility runs an active activities calendar with outings (for example, a fishing pond trip) and many on-site activities; reviewers mention a central dining and activities area that supports participation. Staff willingness to engage residents and accommodate families was noted by several reviewers, with some describing staff as polite, caring, and knowledgeable. These aspects led several families to recommend touring the community and to recommend the facility overall.
However, serious and recurring concerns about care quality and safety appear in numerous reports. Several reviewers describe inconsistent caregiver quality and an “indifference” vibe from some staff. There are alarming accounts of hygiene failures (presence of feces and urine odor), delayed cleaning and sanitizing that took days, and inadequate clinical care such as dangerously long toenails due to poor podiatry services. Additional safety-related issues include mishandling or wasted medications, broken equipment that was not promptly addressed, delayed or insufficient reporting of resident falls, and instances where hospice or families were not informed about important changes. One reviewer specifically reported that a nurse lied and that the nursing desk was unattended at times. Multiple reviews attribute a rapid decline in care quality to staff turnover, noting that care deteriorated after a lead caregiver left.
Communication and management are frequent sources of frustration. Several reviewers report poor responsiveness to calls, unanswered calls, misplaced items, and an overall lack of proactive communication. The administrator is described inconsistently — some find the administrator helpful but overworked or occasionally curt, while others perceive management as out of touch. There are reports that planned programs (for example, music therapy) were announced but not started, which contributes to a sense of uneven follow-through. COVID visitation restrictions were also mentioned as a negative factor affecting families’ access and experience, though that context may be time-limited.
The picture that emerges is one of a facility with strong physical attributes and meaningful programming potential — clean, attractive spaces; an active social calendar; included amenities (salon, laundry, housekeeping); and many staff who are caring and helpful. At the same time, there are consistent warnings about variable and sometimes poor clinical care, lapses in safety and hygiene, communication breakdowns, and management shortcomings. These negative reports are not isolated to trivial issues but include potentially serious safety and well-being concerns (hygiene incidents, long toenails, fall-reporting delays, medication issues). Pricing and policy (private room requirement and affordability) were also flagged by some families as barriers.
For families considering this community, the salient takeaways are: the facility environment and social offerings are strengths and may fit residents who prioritize a homey, active setting; but prospective residents and families should thoroughly investigate clinical care practices, staff stability, and communication procedures. Specific recommendations based on the reviews: ask about staff turnover and continuity of care, request documentation of protocols for falls, medication management, hygiene/cleaning response times, and podiatry care; verify how and when families and hospice are notified of clinical changes; and observe staffing at the nursing desk and responsiveness to calls during a visit. A tour and candid conversations with current families and multiple staff members would help weigh the attractive physical and social features against the documented concerns about care quality and safety.
