Overall sentiment in the reviews for Alden Lakeland Rehab & Health Care Center is mixed, with a clear pattern of polarization: multiple reviewers praise the facility’s appearance, amenities, and some aspects of care, while others report serious lapses in cleanliness, responsiveness, and clinical care. Several reviewers highlight a well-kept property, attractive décor, and a range of on-site amenities that support rehabilitation and quality of life. These positives include skilled nursing and regular rehabilitation/physical therapy, an on-site workout room, salon services (beauticians and nail techs), an ice cream parlor, and numerous communal spaces such as an outdoor patio, game room, TV room, family and party rooms. Some family members specifically say meals were served warm and enjoyed by their relative, and they appreciate attentive, professional, and friendly staff and clearly outlined care progress.
However, the other side of the feedback raises significant concerns about consistency and basic care practices. Multiple reviews allege unhygienic conditions and even pest problems (cockroaches/insects). These complaints coexist with reports that some areas and shifts are very clean and well-maintained, indicating inconsistency—cleanliness appears to vary by unit, shift, or time. Clinical care concerns are serious in some accounts: residents reportedly were not repositioned as needed (not turned every two hours), respiratory care around tracheostomies was allegedly neglected, and there were reports of inadequate follow-through on care plans and doctor visits. Several reviewers said the nursing station was unresponsive or didn’t answer calls, and at least one report described roommate agitation or screaming without staff intervention. There are also reports of missing personal belongings, which raises safety and management questions.
Dining experiences are similarly mixed in the reviews. While some residents and family members loved the meals and praised them being served warm, other reviewers described the dining area as unpleasant or unclean and found the food quality poor. This split suggests variability in food service and dining-room upkeep depending on time or specific dining shifts. Room accommodations likewise show mixed feedback: some reviewers praised large rooms with private bathrooms and spaciousness, while others found rooms too small for three residents—suggesting that room size and occupancy vary across the building.
Management and operational issues surface repeatedly. The facility is described by some as above average with helpful, professional staff and regular rehabilitation, while others feel the staffing is unreliable and the facility fails to follow up on physician visits or individualized care plans. COVID-era visiting restrictions were mentioned as a negative by some families (limited access), and practical concerns like a small parking lot and perceived high cost were raised. A small number of reviews are extremely negative—stating the facility should be shut down—which indicates there have been at least some severe incidents or perceptions thereof. Taken together, the pattern suggests that experiences at Alden Lakeland can range from very positive to seriously concerning depending on which unit, shift, or staff members a resident encounters.
In summary, the dominant themes are strong amenities and rehabilitation services and a generally attractive, well-maintained physical environment reported by several reviewers, contrasted with inconsistent execution of care and cleanliness by others. The reviews point to variability in staff performance and responsiveness, which appears to be the key driver of disparate experiences: where staff are attentive and professional, families report positive outcomes; where staff are described as unreliable or unresponsive, reviewers report lapses in clinical care, hygiene, and safety. These mixed signals suggest that prospective residents and families should evaluate current staffing levels, infection-control practices, responsiveness of the nursing station, and specific room/unit conditions in person, and ask management about protocols for wound/respiratory care, turning schedules, lost-item procedures, and pest control to understand whether the positive elements are consistent and reliably enforced across the facility.
