Princeton Rehab & Health Care Center

    255 West 69Th Street, Chicago, IL, 60621
    4.0 · 3 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Warm compassionate staff, cramped room

    I rate it 3/5. The facility is well maintained with tidy grounds, pleasant common areas (dining room and patio) and professional security. Staff and management are warm and compassionate - they take time to talk, were a bit secretive at first but later opened up, and the right meds made a world of difference; meals are brought to the room and a primary care doctor is available. It's good for dementia/Alzheimer's care and gave me peace of mind, though my small two-bed room was cramped; there are good and bad days and staff are understandably busy, but I'm grateful for their care and the close-to-family location.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.3
    • Meals

      4.0
    • Amenities

      4.0
    • Value

      4.0

    Pros

    • Well maintained facility
    • Warm, compassionate staff
    • Caring management
    • Well-kept grounds
    • Spacious, well-lit rooms (in some units)
    • Dining area and outside patio common spaces
    • Professional security
    • Suitable for dementia/Alzheimer's care (recommended by reviewer)
    • Close to family location
    • Identified primary care physician on site
    • Clean rooms
    • Meals delivered to residents' rooms when needed
    • Staff take time to talk with residents
    • Residents/families report feeling safe and having peace of mind

    Cons

    • Overall mixed rating (3/5)
    • Some rooms are small and shared (two-bed rooms) with limited privacy
    • Staff can be busy, which may limit availability
    • Initial staff communication described as secretive by one reviewer
    • Inconsistent experiences — 'good and bad days'
    • Atmosphere described as only 'okay' by one reviewer
    • Potential variability between units or shifts (implied by mixed comments)

    Summary review

    The reviews paint a generally mixed but leaning-positive portrait of Princeton Rehab & Health Care Center. Across summaries, reviewers repeatedly highlight the facility’s upkeep and grounds, describing the building and exterior as well maintained and the common areas — including a dining room and an outside patio — as pleasant. Security is noted as professional, and at least one reviewer explicitly recommends the center for residents with dementia or Alzheimer’s, indicating that appropriate specialized care may be available. The presence of an identified primary care doctor and reports of clean rooms and meals delivered when needed add to a sense of competent clinical and custodial care.

    Staff and management receive the strongest positive remarks. Multiple reviewers describe staff as warm, compassionate, and caring, and management as attentive. Reviewers emphasize that staff take time to talk with residents and that appropriate medication can make a large positive difference, suggesting staff are responsive to clinical needs. Several comments convey gratitude and relief — families feel safe and have peace of mind because of the staff’s commitment. At the same time reviewers note that staff are busy, which is consistent with a setting where helpers are attentive but stretched; this busyness is likely a factor in variability of daily experiences.

    Facilities and living arrangements show some variability in reviewers’ impressions. One review praises spacious, well-lit rooms, while another calls a room small and shared (two beds), indicating differences by unit or room type. This split highlights an important pattern: residents’ experiences can depend heavily on which room or wing they occupy. Common areas like the dining room and patio are positives, but the fact that meals are sometimes brought to rooms could reflect either useful accommodation or limited ability to participate in communal dining for some residents.

    Communication and consistency are clear areas of concern. One reviewer reported that staff were initially secretive but became more open over time, pointing to inconsistent communication practices. Several comments also point to variability — 'good and bad days' and an 'okay' atmosphere — which suggest that care quality and the day-to-day environment can fluctuate, possibly by shift, staffing levels, or resident mix. The overall 3/5 rating given by a reviewer encapsulates this mixed picture: there are many strengths, especially in personal care and facility upkeep, but there are trade-offs in privacy, consistency, and staff availability.

    In summary, Princeton Rehab & Health Care Center appears to offer solid, compassionate caregiving within a well-maintained facility that provides safety and some meaningful amenities. Families cite feelings of gratitude and peace of mind due to attentive staff and appropriate medical oversight. However, prospective residents and families should be aware of variability: room size and privacy differ, staff can be very busy, and communication and daily experience may not be uniform. These patterns suggest the facility is a good fit for people who prioritize compassionate clinical care and location, but those for whom consistent amenities, private rooms, or high staff availability are critical should verify room assignments and discuss staffing/communication expectations with management before committing.

    Location

    Map showing location of Princeton Rehab & Health Care Center

    About Princeton Rehab & Health Care Center

    Princeton Rehab & Health Care Center sits in Illinois and provides around-the-clock nursing and rehabilitation care for seniors and adults who need help, so it's a really large place with 225 certified beds and plenty of space for many residents, though as of June 2025, about 43 beds were open to new people, and you'll see folks getting care for all sorts of serious needs, like help after surgeries or strokes, memory care for those with dementia, and support with chronic illnesses, heart trouble, and lung conditions; they offer all these specialized programs, like OrthopedicPro™, CardioPro™, PulmonaryPro™, and NeuroStrokePro™, and services from skilled nursing and wound care to post-acute rehabilitation, hospice, respite care, and even adult day care. Residents can get aid for daily needs, including bathing, getting dressed, transferring from bed to chair, and managing their medications, and you'll find a group of staff there 24/7, although nursing staff coverage is typically between 12 and 16 hours a day, plus there's a round-the-clock call system if someone needs urgent help. Princeton Rehab & Health Care Center works with Medicare and Medicaid, with move-in help and financial services support, and it's for-profit, operated by the Alden Group, and not part of a larger continuing care retirement community, so it's not the kind of place where you'd find independent living or step-down options within the campus.

    Residents get their meals in a dining room with restaurant-style service, and staff can create special menus for those with allergies or diabetes, which is good, and there's also housekeeping, a barbershop and salon, Wi-Fi, cable TV in rooms, and private bathrooms, so daily life does go on with some comforts and routines, including group social activities, arts and crafts, fitness programs, scheduled outings, and a garden with walking paths for folks who want to be outdoors. There are business rooms, a library, a game room, and an arts room, plus both community-sponsored and resident-run activities, so it's possible to keep busy or just relax with the TV or a book. Transportation is provided for medical appointments, and the building has on-site parking, which can make visits and trips off-site easier for residents and their families, too.

    Despite the many activities and services, the center's record for care and safety is complicated, as government ratings are low, and both federal and state records show concerns. For example, Princeton Rehab & Health Care Center has a one-star overall rating from the U.S. Centers for Medicare and Medicaid Services (CMS), which is much below average, and recent years saw one federal fine totaling $120,375, one Medicare payment denial, and a specific consumer alert for an abuse citation on the CMS website. It's been involved in legal actions related to understaffing and care issues, including incidents of abuse, neglect, financial exploitation, and medication mistakes, with a health inspection rating of one out of five stars from CMS, a staffing rating of two out of five, and a quality measures rating of four stars, so while some care measures look strong, other key areas fall short. The U.S. News and World Report also rated the community one out of five overall and one out of three for short-term rehabilitation quality. Families should pay careful attention to published violations, inspection reports, and available safety information before deciding about care here.

    The center stands out for its many healthcare programs, its focus on people who need skilled nursing after hospital stays, and its easy access to therapies for orthopedic, cardiac, pulmonary, and memory issues, with staff supporting people who may need supervision all day and night. People considering Princeton Rehab & Health Care Center should look closely at its services and the latest inspection and safety documentation to make an informed decision, especially since it's a big, busy facility that's had its share of problems and strengths.

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