Overall sentiment in the reviews is mixed but leans toward concern: reviewers consistently note caring and compassionate frontline staff alongside significant clinical and managerial shortcomings. Positive comments emphasize that many employees are loving and caring, and that the facility is generally clean. The presence of an Alzheimer's wing is noted as a service asset. Several reviewers also feel the home has potential and encourage others to give it a chance, suggesting that interpersonal warmth from staff is a real strength.
The most serious and recurring themes relate to care quality and clinical oversight. Multiple reviews report delayed medications and missed breathing treatments, and at least one account describes a patient not being checked on for hours. These specific incidents point to lapses in direct resident care and monitoring. Related clinical concerns include reports of too many falls, higher-than-expected infection rates, and a pattern of skin issues and pressure ulcers. Reviewers explicitly link these problems to staffing ratios and struggling nursing teams, implying that residents are not receiving timely or adequate hands-on care.
Staff and daily operations receive mixed descriptions. On the positive side, staff are characterized as loving and caring, and cleanliness is called out as good—indicating that some basic standards and day-to-day interactions are handled well. On the negative side, there are examples of inattentiveness (for example, a nurse walking past at dinner without bringing requested milk) and family members needing to bring medications from home because a hospital medication list was missing. These anecdotes suggest inconsistent routines and lapses in coordination between care transitions, medication management, and basic assistance tasks.
Management and leadership are a prominent concern across reviews. Reviewers call for leadership improvement and stronger management oversight; they cite poor care coordination and an apparent mismatch between the facility's reported rating (a 4-star indication in one summary) and the frequency of falls, infections, and pressure ulcers. The recurring message is that while frontline caregivers may be compassionate, systemic issues—scheduling, staffing ratios, supervision, and communication—are undermining care quality.
Facility and cost issues are also mentioned. The presence of an Alzheimer's wing is a positive facility note, but several reviewers indicate that some residents need around-the-clock care that the facility may not reliably provide. Cost is a downside for some families, and shared rooms are noted as a drawback for privacy and comfort. One review framed the facility as a second choice, suggesting it may be acceptable in certain circumstances but not the first preference for some families.
In summary, reviews paint a picture of a facility with genuine strengths in staff compassion and cleanliness but with significant and recurring operational and clinical concerns. Problems with medication administration, missed treatments, insufficient monitoring, falls, infections, and pressure ulcers point to systemic issues likely tied to staffing levels and leadership/management. Families should weigh the evident kindness of staff and the clean environment against documented lapses in clinical care and coordination. Reviewers recommend giving the home a chance because of staff potential, but they also strongly recommend scrutiny of care practices, confirmation of medication and treatment protocols, and ongoing oversight if choosing this facility.
