Overall sentiment across these reviews is strongly negative, with multiple reviewers describing serious and recurring problems affecting cleanliness, safety, basic care, and management responsiveness. While a few positive notes appear (an "impressive" lobby, occasional activities, and isolated comments that particular residents seem content), the dominant themes are neglect, unsafe conditions, and lapses in essential services.
Facilities and cleanliness: Numerous reviews describe the building as run‑down, dirty, and smelling badly. Specific safety hazards are reported such as wet floors that are not addressed, contributing to an unsafe environment. Reviewers emphasize that these are not one‑off issues but ongoing problems, with additional observations that maintenance is absent on weekends and general upkeep is poor. The contrast between an attractive lobby and much poorer conditions in care areas is noted, suggesting cosmetic investment that does not extend to resident living spaces.
Care quality and resident hygiene: Multiple reviewers raise alarming care concerns: missed medication doses, missed feedings, and residents going long stretches without showers (one example of more than 12 days). There are explicit statements suggesting abuse or neglect and calls for outside investigation. These reports point to failures in meeting basic nursing and custodial responsibilities and suggest inconsistency or understaffing in direct care tasks.
Staffing and management: Reviews consistently criticize staff professionalism and responsiveness. Reported behaviors include staff doing the "bare minimum," hanging up on family calls, and administration being unreachable after 4 pm. Families describe a lack of attention, unprofessional interactions, and concerns that staff may be taking advantage of residents (missing personal items, inappropriate handling of clothing). The combination of unresponsive leadership and frontline staff shortcomings is a recurrent complaint.
Safety and security: Several reviews highlight serious safety risks. Reportedly, residents with mental illness are housed in shared rooms with rehab patients, which families say leads to frequent physical altercations and multiple police calls. Theft of personal belongings—phones, jewelry, watches, and credit cards—is reported by multiple families, amplifying concerns about supervision and security. Porch smoking and the mixed population in rooms are additional factors reviewers connect to an unsafe environment.
Services, therapy, and activities: Although some activities are mentioned and a communal dining area with a TV exists, reviewers emphasize that activities are minimal. Critically, some reviews state there is no physical or occupational therapy available despite the presence of rehab patients, indicating a mismatch between resident needs and services offered. Dining is criticized as poor in quality, described as "slop," and there are reports of missed feedings, which compounds concerns about nutritional care.
Notable patterns and recommendations: Patterns across the reviews suggest systemic issues rather than isolated incidents: repeated reports of missed care tasks, persistent environmental problems, safety incidents requiring police, and thefts alongside poor management communication. While a few family members note that their loved ones are doing okay, the preponderance of specific negative details — including concrete examples such as missing meds, extended lack of showers, theft of specific items, and after‑hours inaccessibility of administrators — point to significant, actionable concerns. Reviewers are calling for investigations and some go as far as suggesting the facility should be shut down. Families considering this facility should weigh these consistent red flags heavily and seek verification from licensing/inspection reports and direct, up‑to‑date assessments of staffing, medication management, infection control, and incident records.
