The reviews for Jerseyville Manor present a strongly mixed picture with a clear polarization between highly positive experiences and serious, sometimes alarming complaints. On the positive side, multiple reviewers praise the facility as exceptionally clean and modern, describing it as new, quaint, and well-maintained. Several residents and visitors highlighted a comfortable atmosphere with a pleasant dining area, good home-cooked meals, and practical services like hair care and laundry. The facility offers a wide array of activities and outings—dance, cooking, trivia, bingo, concerts, library trips, shopping, hiking, and even theme-park visits—as well as structured learning programs in areas like psychology, business, and art. Financially and administratively, the presence of Medicaid/Medicare coverage and at least one Medicaid bed was specifically noted, and some reviewers called the stay economical. Additional positive mentions include employment programs and the ability for residents to cook their own meals, plus private-feeling arrangements in shared rooms (own closet/bed) reported by some residents.
However, the negative reports raise significant concerns about care quality, safety, and management oversight. Several reviews describe rude or unresponsive staff and poor communication, which in some cases extended to not answering calls for help. More serious allegations include repeated privacy invasions and HIPAA violations involving medical records, mistaken identity issues with roommates, incorrect documentation of code status (listed as full code when not wanted), and unreported falls. These issues point to lapses in recordkeeping, staff training, and incident reporting. Reviewers also reported repeated room moves and poor visitation experiences, and a few noted that end-of-life wishes were not followed—an ethically and legally sensitive failing. There are also mentions of potential medication or treatment errors, which combined with the other safety concerns suggest families should be vigilant about orders, documentation, and incident follow-up.
Themes and patterns: cleanliness and activity programming are consistently praised, indicating the facility likely maintains physical standards and offers a robust social calendar and enrichment options. In contrast, staff behavior and administrative processes appear inconsistent: some staff are described as kind, thorough, and helpful, while others are described as rude, unresponsive, or negligent. The most serious pattern in negative reviews centers on privacy and safety lapses—HIPAA/medical record invasions, mistaken identity, wrong code status, unreported falls, and failure to honor end-of-life directives. These are not merely comfort issues but suggest potential regulatory, legal, and patient-safety vulnerabilities.
What to watch for and verify: prospective residents and families should confirm acceptance of Medicaid/Medicare if needed, ask about smoking policies (several reviewers noted smoking is allowed almost anytime), review staffing levels and response protocols for calls for help, and inquire specifically about medication administration, incident reporting, and how end-of-life preferences are documented and honored. During a visit, observe meal service and cleanliness, request to see activity schedules, and ask how privacy and medical records are protected. Given the divergence in experiences—some would highly recommend while others report severe breaches—an in-person tour, direct conversations with multiple staff members, and speaking with current residents and family members will give the best sense of whether Jerseyville Manor’s strengths (clean facility, activities, services) outweigh the reported administrative and safety concerns in your particular case.
