Overall sentiment across the reviews is mixed but leans toward significant concern. Several consistently mentioned strengths are cultural and financial accessibility features: the facility accepts Medicaid, offers Russian-speaking staff and a Russian program, observes Jewish traditions, and provides kosher meal options and Russian-language TV. Families also appreciated practical elements such as private rooms, three daily meals with varied diets (soft/vegetarian/kosher), twice-weekly showers, morning blood-pressure checks, an on-site library, banquet hall and big-screen TV, and a generally restaurant-like dining room with attentive wait staff. Therapy and rehabilitation services receive positive comments in some reports, described as expedited and effective. Cleanliness and garbage removal are noted positively by some reviewers, and social offerings like piano concerts and bingo were observed, though activity offerings appear limited overall according to other reviewers.
Care quality and safety are major, recurring concerns. Multiple reviews allege neglectful care: long response times to call buttons, residents left in soiled diapers, beds left uncovered, and inadequate personal hygiene. There are reports of serious adverse outcomes including multiple emergency room visits, urinary tract infections, and a head injury in at least one account. Families describe instances where dignity was compromised and personal items were lost or mishandled. These are not isolated, one-off comments—the thread of neglect shows up repeatedly and is often connected by family accounts of having to hire private caregivers themselves or transfer residents to other facilities after incidents (one reviewer noted markedly better care after a transfer following a COVID-positive episode). One reviewer explicitly stated intent to file a Medicaid complaint, indicating the severity of their concerns.
Staffing and management practices are another prominent theme. Many reviewers report the facility is short-staffed, particularly on weekends, leading to minimal hands-on care (examples include only one CNA being assigned for a resident). Outsourced CNAs are criticized for lacking compassion and attentiveness, while some nurses are described as unfriendly; conversely, several reviews also single out specific nurses or staff as excellent and caring, indicating variability in staff performance. Management and administration are frequently called out for being unresponsive or deflecting blame to families, which compounds family frustration, especially when communication about care incidents is poor.
Visitation and communication policies represent a critical red flag for several families. One intense complaint concerns strict visitation limits during an end-of-life situation—family members reported being unable to see a dying grandmother, being allowed FaceTime only temporarily before calls were cut off, and encountering policies that blocked iPad/FaceTime communication. These cases generated strong emotional distress and accusations of unethical handling by administration, heightening family mistrust. Communication issues also surface around responsiveness to complaints and overall administrative accountability.
Facility amenities, dining, and environment provoke mixed reactions. Positives include private rooms, a nice dining room, varied meal choices including kosher and soft-diet options, and social spaces (banquet hall, library). Some families described the dining experience as pleasant and the food staff as attentive. However, other reviews criticize food quality as “horrible,” and some note outdated room decor and limited observed activities. Cleanliness is likewise mixed—while garbage removal and general cleanliness are praised in some accounts, the aforementioned hygiene and incontinence issues contradict those positive notes and suggest inconsistent standards across units or shifts.
In summary, the reviews portray a facility with notable strengths in cultural programming, Medicaid accessibility, some rehabilitative services, and certain amenities. However, these positives are undermined by repeated and serious concerns about staffing shortages, inconsistent caregiving quality, emergency incidents, poor administrative responsiveness, and restrictive communication/visitation practices in critical moments. The pattern is one of variability: some residents and families report good experiences (helpful therapists, attentive dining staff, clean areas), while others report neglect and distressing lapses in basic care and dignity. Given the frequency and severity of the negative reports—particularly those involving end-of-life visitation problems, incontinence care failures, and alleged medical incidents—these reviews collectively suggest caution. Prospective residents and families should seek detailed, up-to-date information from the facility about staffing ratios, visitation policies (especially for end-of-life situations), incident and complaint histories, and how the facility addresses and documents care lapses before making placement decisions.
