Plaza West Regional Health Center

    1570 South West Westport Drive, Topeka, KS, 66604
    2.9 · 17 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Excellent rehab but dangerous overall

    I had a mixed but mostly negative experience. The rehab/therapy wing was excellent - staff got me strong enough to stand and take steps and I was discharged home - but the regular care side was often filthy and neglectful: dirty floors and rooms, spills left for days, soiled briefs, delays changing incontinent patients (including C-diff), poor hygiene and even an open wound that led to rehospitalization and sepsis. Many caregivers were compassionate and professional (Kelli and several nurses stood out), but the facility is horribly understaffed, has high turnover, slow call responses, occasional rough or unhelpful aides, and troubling infection/dehydration and medication issues. Meals, activities and cleanliness were wildly inconsistent - some good food and activities in main areas, but other times raw/old food, snacks out, and memory care with fewer activities. Administration felt ruthless about billing and balances. Bottom line: excellent rehab and some wonderful staff, but serious safety, hygiene, staffing and management problems - monitor closely and be cautious.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.94 · 17 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      2.8
    • Meals

      2.9
    • Amenities

      3.3
    • Value

      2.5

    Location

    Map showing location of Plaza West Regional Health Center

    About Plaza West Regional Health Center

    Plaza West Regional Health Center sits in Topeka, Kansas, and is a large place for seniors who need skilled nursing care, memory care, or help after a hospital stay, offering both short-term and long-term care in a newly renovated, state-of-the-art facility, where the care team and staff have a reputation for being warm, helpful, and knowledgeable, always trying to keep things calm and supportive for both residents and families. The center takes Medicare and Medicaid, which helps cover costs for people who need help, and there's parking with transportation services ready for travel to appointments, errands, or faith-based events, so getting around isn't a problem. There are 34 certified skilled nursing beds available as of June 2025, within a campus that can serve up to 151 residents, especially for those needing memory care, with special safety features and services to help people with Alzheimer's or other cognitive conditions stay secure and active with purpose-built programs and activities.

    You'll find furnished rooms, private or shared, every room set up with private bathrooms, cable TV, kitchenettes, phones, air conditioning, and high-speed internet, making day-to-day living comfortable, whether someone needs extra support or not. The place has outdoor walking paths, gardens, and common spaces where residents can relax, join in on outdoor events, or enjoy the fresh air; meals get served all day in a restaurant-style dining room, made by a professional chef, including options for special diets like for diabetes or high blood pressure, with three homemade dishes every day. In the building, there's a fitness room, spa and wellness area, sauna, a movie theater, library, activity room, and spaces for music, arts, or games, all planned out and run by a dedicated activities director and team, with events, music and animal therapy, tabletop games, movie nights, and special social gatherings happening on schedule, plus a book room, parlor for haircuts, and even support for things like laundry, dry cleaning, or family needs.

    Nursing care runs up to 16 hours a day, with 24-hour supervision and a call system, so anyone who needs help with bathing, dressing, transfers, or medication management can get it, and staff can help with insulin shots or two-person transfers if needed, always keeping an eye on safety and health standards. There's help coordinating move-ins, emergency alerts throughout the facility, and a team of social workers ready to walk families through care and services. Residents can choose to take part in both scheduled and resident-led activities, or just relax in the secure garden or common areas. The therapy department works with folks to help them regain independence after rehab, so returning home is an option. Plaza West Regional Health Center has won awards for dining, activities, friendliness, and is known for a clean and welcoming environment led by a senior-first approach, aiming to make sure care, meals, prescriptions, and activities are part of a smooth daily routine, with staff focused on kindness, respect, and supporting every resident's needs.

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