Fountain Bleu Health and Rehab Center

    28910 Plymouth Rd, Livonia, MI, 48150
    2.0 · 3 reviews
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Clean facility, but dangerous understaffing

    The building is clean, well-kept, with good food, activities and friendly-looking staff, but that sparkle is misleading. I've experienced long waits and delayed help, routine hygiene tasks skipped (hair, teeth, lotion), and serious incidents - bedpan/urine and feces left in beds for hours - while nurses shrug "understaffed" and management barely helps or breaks promises. I wouldn't trust this place for someone who needs reliable personal care.

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    Amenities

    2.00 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.3
    • Meals

      5.0
    • Amenities

      2.0
    • Value

      2.0

    Location

    Map showing location of Fountain Bleu Health and Rehab Center

    About Fountain Bleu Health and Rehab Center

    Fountain Bleu Health and Rehab Center sits over in Livonia, MI, where folks needing skilled nursing and rehab can get care in a place that feels calm but busy in all the right ways, and this center covers a lot, with post-acute rehabilitation, managed care, memory care, short-term respite care, diabetic care, hospice, and care for many chronic health conditions, and the staff there provides 24-hour support, though the nurse turnover rate, at 59.2%, is higher than the state average, and hours per resident per day fall below average at 3.53, so some days might be tighter than others. It's a 108-bed nursing home and rehabilitation center with amenities like private and semi-private suites that have accessible bathrooms and emergency call systems, picture windows, phone lines, and over 70 HD TV channels, along with WiFi everywhere, plus staff like Shanita Bradley, MSHP, LNHA, and others, making sure tasks get done and needs get met, under the watch of Optum Management Solutions, Inc. since June 2021. Rooms have smoke alarms and sprinklers, and there's a beauty salon, concierge service, outdoor courtyards, soothing fountains, and a decorated dining room where people eat home-cooked meals made with the changing seasons in mind, and meals tend to include nutritious options and dishes people actually like. Residents get physical, occupational, and speech therapies in a state-of-the-art gym, and there's specialized respiratory therapy to help with breathing and comfort, plus activities and programs led by recreational therapists to keep everyone engaged and moving.

    Families and visitors in the community often say the staff is attentive, the place stays clean, and there's plenty to do with good food, and Fountain Bleu even holds a Best of Senior Living community recognition, but it hasn't been without its share of trouble, either. The center's had fines totaling $8,985 because of deficiencies found by inspectors, who documented 20 different deficiencies, 2 of which involved infections, and some had to do with accident hazards and supervision where harm was either present or possible. Reports listed concerns about safety and quality of care, with quality of life and safe living noted as areas needing attention, and the center's responded by focusing more on accident prevention and supervision, though there's still room to improve, especially since nurse staffing is below what Michigan usually expects. Owners Charles Dunn, Pinal Patel, and Nayana Shah each hold pieces of the business, and the facility has direct oversight from the wider Optalis Health & Rehabilitation group, so there's a structured approach behind the scenes, but the warmth mostly shows through in smaller things, like activities, the courtyards, and the way staff serve meals. It's open all day every day, offers transportation and parking, and aims to help each person recover, regain strength, and find some joy in the day-to-day even when health needs are complicated or recovery takes longer.

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