Overall sentiment across these review summaries is mixed but leans positive in the areas of rehabilitation, many frontline staff members, facility amenities, and the physical environment. The most consistent strength is the clinical rehabilitation program: physical therapy, occupational therapy, and speech therapy are repeatedly praised for knowledge, effectiveness, goal-setting, and helping residents regain strength and return home. Multiple reviewers credited therapy staff with measurable recovery, increased mobility, and improved confidence to go back home. Several therapists and therapy teams were singled out by name and described as friendly, effective, and supportive.
Nursing and caregiving receive varied reports. A substantial number of reviewers describe nursing and aide staff as attentive, caring, professional, and willing to go above and beyond — in some accounts staff procured special equipment, stayed beyond shifts, or provided extra personal attention. Names like Amal, Jeff, Q, Nick, Amy, Vickie, and others were specifically praised. These reviewers often note clean, comfortable rooms, daily housekeeping, and responsive management when issues are raised. Many families report reduced worry thanks to the care their loved ones receive and would recommend the facility for sub-acute rehab and short-term stays.
However, there are important and recurring concerns around inconsistency. Multiple reviewers report variable nursing and aide quality across shifts, with some days or shifts staffed by excellent caregivers and others where staff are perceived as rushed, annoyed, or unhelpful. Medication management problems were reported, including early medication errors and inconsistent schedules. Several reviewers noted frequent staff turnover or seeing new nurses every shift, and weekend staffing shortages that can affect care continuity. A few reviewers explicitly said the administration felt money-focused or lacked compassion, and some families felt pushed to discharge against their wishes.
Dining and housekeeping impressions are mixed. Many reviewers praise the food — citing good-tasting meals, plenty of portions, and accommodating kitchen staff — and call out specific food service employees for exceptional service. Conversely, other reviewers describe poor meals, ignored food preferences, insubstantial dinner items, and unhappiness with the cuisine. Cleanliness is likewise mostly praised, with daily housekeeping and clean rooms noted, but there are isolated but serious reports of lapses (dried food or vomit observed). These mixed reports suggest variability by unit, shift, or time period rather than facility-wide uniformity.
Facility, amenities, and environment are generally strong points. Numerous reviewers mention beautiful, landscaped grounds, an upgraded or elegant facility design, and a range of amenities including a rehab workout room, beauty salon, gift shop, ice cream socials, exercise room, movie theater, and bus outings. Transport coordination for appointments is noted positively. Some reviewers report updated rooms with flat-screen TVs and refrigerators, courtyard views, and comfortable accommodations. That said, a few reviewers described dated rooms or inconsistencies between rooms.
There are also notable operational and safety concerns that cannot be overlooked. Several reviews describe HVAC issues (broken air conditioning, air problems affecting breathing, and long waits for portable fans), unheated winter bus transport, and slow responses to call buttons in some cases. Most critically, a small number of reviews report severe incidents: patients left unattended during bleeding, alleged abandonment by nurses, involuntary discharges followed by patient death, and other events suggesting lapses in safety or oversight. These reports are relatively rare in quantity compared with the many positive accounts, but they are serious in nature and indicate potential risk areas that should be investigated and addressed by leadership.
In summary, Pomeroy Living Rochester Skilled Rehabilitation receives strong, repeated praise for rehabilitation services, many compassionate caregivers, attractive grounds, and solid amenities. Many families report excellent outcomes, responsive admissions and housekeeping, and staff who go beyond expectations. At the same time, there is a consistent theme of unevenness in care quality — especially across nursing shifts and weekends — along with isolated but serious safety concerns, occasional medication and cleanliness issues, problems with HVAC/transport, and perceptions of administrative emphasis on finances. Prospective residents and families should weigh the clearly strong rehabilitation and amenity offerings against the reported variability in nursing continuity and the rare but significant safety-related complaints. If considering this facility, ask specific questions about nursing continuity, weekend staffing, medication management protocols, incident reporting, HVAC maintenance, and how the facility addresses and learns from adverse events.
