ProMedica Oakland

    925 W. South Boulevard, Troy, MI, 48085
    1.0 · 6 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful, unsafe, unprofessional, negligent care

    I placed my loved one here and experienced gross neglect and unsafe, understaffed care - dehydration, malnutrition, bedsores, MRSA, missed meds for days, delayed treatment that resulted in hospitalization and death. Management and staff were combative, unprofessional, and unaccountable; billing was chaotic with hidden fees and missing discharge/prescription paperwork. The facility was disrespectful and undignified, unsafe in emergencies, and absolutely not recommended.

    Pricing

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    Amenities

    1.00 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      1.2
    • Meals

      1.0
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of ProMedica Oakland

    About ProMedica Oakland

    ProMedica Oakland sits in Troy, Michigan, as a large non-profit nursing home and part of a continuing care retirement community, and you'll find it's got about 64.7 residents every day. The place offers skilled nursing, home health, rehab, and in-home care, so sometimes people come straight from the hospital and need short-term post-acute help like stroke rehab, orthopedic care after surgery, or wound treatment, and sometimes folks are there for a longer stay because managing daily life has turned harder. The care team focuses on the age-friendly 4Ms-what matters, medication, mentation, and mobility-so they really try to support total well-being as best they can. They provide services that include medication management, personal care, diabetes management, oncology care, cardiac and respiratory therapy, pain management, and full meal services prepared to match different diets, so nobody has to fuss if they've got a special need, and there are even programs like MedBridge to help people heal and get back home quicker. There's a full lineup of therapies-physical, occupational, speech, and respiratory-provided by licensed professionals, and they offer help for memory issues and dementia for anyone living with Alzheimer's or confusion, so all levels of support are covered from light daily help to full nursing care. The rooms come in options like studio, semi-private, or companion, and each one gets a TV and internet, and there's always a lounge or activity area somewhere in the building, plus meals are served in a common dining hall if residents want company. Review scores are mixed, with families and residents giving about 8.9 out of 10 and a community rating of 7.8, though the Medicare rating sits low at just 1 star, and important to know, the facility was flagged for abuse in the past year so that's something families should ask about and consider carefully. The nursing home hasn't gotten BBB accreditation and holds a BBB rating of C+, but there are still plenty of amenities like state-of-the-art gym equipment, transportation help, laundry and linen service, and counseling on finances. The staff is said to be kind and joyful, and the care aims to be both expert and outcomes-focused, with full support for veterans' benefits. Studio apartments start at about $3,192 a month, and insurance options include Medicare Advantage and Medicaid, so there's financial guidance available for those sorting through coverage. ProMedica Oakland provides both independent seniors and people needing 24-hour help with rooms, private spaces, and specialized care for many different needs, whether someone's there for a short stay or making it home for the long haul.

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